A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Candidates will be required to submit a video presentation answering pre-screening questions through a third-party vendor (at no cost to the applicant).

This position requires the candidate to pass an in-depth background investigation, drug screening, and motor vehicle driving record check .

Under the principal direction of department supervision, this role will provide technical support for DPSS staff and operations while working collaboratively with University Information Technology Services (ITS) support personnel. Positions are available in Ann Arbor but may require some travel between our Ann Arbor, Flint, and Dearborn campus locations. Tasks include, but are not limited to:

• Provide tech support for DPSS-specific applications.
• Maintain, monitor, and troubleshoot network printers.
• Maintain, monitor, and troubleshoot network switches and firewalls.
• Manage user accounts, permissions, and access rights.
• Perform system upgrades following new releases and implement new technologies.
• Perform data backups and recoveries.
• Inventory and document assigned systems and relevant procedures.
• Test hardware, software, and operating systems.
• Provide on-call support via remote connection.
• Provide high-level customer service and technical support in a fast-paced environment.
• Actively collaborate with team members to resolve complex issues. 
• Support access control and security camera applications as needed.

The Division of Public Safety and Security (DPSS) leads all public safety functions within the university, including police, security, and emergency management, and offers an integrated approach to safety and security, operating 24 hours a day, seven days a week, 365 days a year. DPSS combines Ann Arbor, Dearborn, and Flint operations to provide students, visitors, faculty, and staff with a safe and secure environment. Through our partnerships across the university and local, state, and federal law enforcement agencies, we use a blended service model to meet the needs of our community and exceed expectations.

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off including parental leave
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance including "Other Qualified Adult" coverage
• Dental insurance, Vision insurance and Life insurance
• Long-term disability coverage
• Tuition Support Program
• Flexible spending accounts for healthcare and dependent care expenses

• Bachelors degree in a related field or equivalent combination of education, certification, and experience.
• A minimum of one (1) year of IT experience in a related role requiring confidentiality, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully install, configure, maintain and support Windows and/or Mac desktop operating systems and software.
• Demonstrated familiarity with some of the following technologies: Windows 10 and 11, Mac OS, web browsers, local account management, and software installation and removal.
• Demonstrated proficiency with current, general computer applications (e.g. Microsoft Office, Google suite, etc.).
• Proven ability to leverage a variety of information sources and technical tools to perform day-to-day tasks.
• Demonstrated effective creative problem-solving and flexibility when collaborating with customers, team members, support teams, external vendors, and technical organizations to understand, advocate for, evaluate, and support enhancements, resulting in plans and services that leverage the capabilities of existing technology and meet customer and organizational expectations.
• Strong communication and interpersonal skills.
• Demonstrated ability to establish and maintain effective relationships with customers and colleagues.
• Effective communication skills, including strong interpersonal skills with the ability to work effectively through all levels of management and in a diverse environment.
• May be required to work an occasional night, evening, or weekend to perform critical functions or systems maintenance, sometimes with little or no notice.
• Attend training to maintain proficiencies and professional certifications.
• Other duties as assigned.

All members of the Division of Public Safety and Security (DPSS) are considered Campus Security Authorities (CSAs) under The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. As such, you are required to report Clery reportable offenses that come to your attention. DPSS employees are required to complete Clery Compliance Training within the first 14 days of employment and annually thereafter.

This position may work with and/or support systems that maintain or process sensitive institutional data as defined by university policy. Successful candidates must comply with federal, state and local law and/or university policies or agreements that require the university to implement specific privacy and security safeguards including, but not limited to: CJIS, HIPAA, FERPA, and FISMA.

The position is responsible for protecting data and information from unauthorized release or from loss, alteration or unauthorized deletion; and, following applicable regulations and instructions regarding access to computerized files, the release of data, etc. as stated in a computer access agreement.

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.