The Department of Otolaryngology - Head & Neck Surgery is seeking a highly motivated and organized person with excellent multi-tasking and record-keeping skills to join our research team full time. This position provides administrative support for ongoing research endeavors in the Division of Facial Plastic and Reconstructive Surgery. The characteristic duties and responsibilities of this position involve research participant interaction and management of day-to-day study activities. This individual will work with the faculty and clinical staff to enroll study participants, collect and manage data, and support day-to-day operations of the research.  

Supervision Received: This position receives direct supervision and reports directly to Faculty Principal Investigator.

This position may independently provide study coordination for simple and moderately complex clinical research studies.  As  a member of a coordination team, this position may help support a portfolio of projects with varying levels of complexity. Mastery of all job duties from the CRC-Technician position on the Michigan Medicine CRC Career Ladder is required. 

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Experience as part of a team with all 8 competency domains is expected:

1. Scientific Concepts and Research Design
2. Ethical Participant Safety Considerations
3. Investigational Products Development and Regulation
4. Clinical Study Operations (GCPs)
5. Study and Site Management
6. Data Management and Informatics
7. Leadership and Professionalism
8. Communication and Teamwork

• Coordinating with clinical faculty on weekly progress of the study including recruitment, enrollment, and data collection
• Shared responsibility to conduct all necessary daily study activities including enrollment, data collection, and data analysis
• Monitor and review pre- and post-operative survey data submitted by participants throughout study participation; conduct quality checks and reach out to participants to obtain missing data as needed
• Medical record data abstraction to collect primary and secondary study outcomes
• Coordinate IRB submission and renewals for the study teams
• Patient counseling regarding study details for enrollment
• Additional study related activities as needed, based on recruitment numbers

• Associate degree in Health Science or an equivalent combination of related education and experience.
• ONE of the following:
  • Minimum 1 years of directly related experience in clinical research and clinical trials is necessary. Please review SoCRA's Definition of a Clinical Research Professional qualifying experience prior to applying.
  • An advanced degree in a health-related areas such as: Health Sciences, Behavioral Sciences, Public Health, Health Care Administration, Clinical Research Administration, Social Work, Psychology, Epidemiology, Foreign MD.
  • Minimum 3 years of human subject experience (clinical, lab or health regulations) such as related patient care, related community health and wellness, related clinical information, and research.
• Proficient in Microsoft Word and Excel
• Highly motivated, detail-oriented, conscientious, responsible, and excellent organizational skills
• Able to work non-traditional hours to accommodate study participant schedules
• Internet access and remote work capabilities including Zoom and Teams proficiency
• Possess initiative and willingness to learn new tasks
• Ability to work independently as well as with other team members
• Strong interpersonal skills (with adolescents as well as peers), professional demeanor, dependability, and ability to work well under pressure
• Excellent communication skills, both oral and written
• Ability to respect and protect confidential and highly sensitive information
• Prior experience in or working knowledge of the health care field
• Experienced with discussing sensitive topics like facial disabilities or deformities

• Bachelor's degree in health science or an equivalent combination of related education and experience is desirable.
• An understanding of medical terminology, experience in a large complex health care setting, ability to effectively communicate with staff and faculty of all levels, and knowledge of university policies and procedures is desirable.
• 1-2 years of experience with survey research and/or data management.
• Background in biostatistics and familiarity with SPSS software.
• Working knowledge of Qualtrics, REDCap, MiChart, and/or data analysis software.

Hours could vary to accommodate study participants schedules. 

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Michigan Medicine is firmly committed to advancing inclusion, diversity, equity, accessibility, and belonging, which are core to the culture and values of the Medical School Office of Research. Our community supports recruiting and cultivating a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan and the world. We strive to create a work culture where each team member feels respected, valued, and safe. 

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.