Staff Specialist Healthcare: Supports the Chief Nursing Officer (CNO) for Ambulatory Care Services

Provides highly responsible, complex administrative support for health system senior leadership.

Coordinates the strategic planning, development, and implementation of new or changed administrative policy and procedures, programs, projects, and activities. Provides staff support to executive groups, including coordination of meetings, forums, agendas, and assistance in preparing and reviewing materials for discussion. Collaborates with the Senior Leaders of Nursing Services, Clinical Nursing Directors and Supervisors, and other University of Michigan Health (UMH) leadership and staff. Employees in this classification typically analyze, compare, and evaluate various courses of action and have the authority to make independent decisions on matters of significance, free from immediate direction, within the scope of their responsibilities. Primary activities and decision-making authority are predominantly performed independently affecting business operation to a substantial degree. Under FLSA, incumbents in this position meet the criteria for exempt status.

This individual will contribute to all aspects of the CNO work and leadership with a focus on responsibility for representing nursing on clinical operations issues within Ambulatory Care Services (ACS) and the University of Michigan Medical Group (UMMG) segment. This includes but is not limited to analyzing and aiding with communications, coordinating all aspects of strategic planning, helping to prioritize daily issues, coordinating and delegating agenda scheduling, and leading or aiding with selected improvement initiatives and projects as assigned. The individual must have the skill set and experience to enable them to work with wide discretion and independent judgment.

 Organizational Relationships: 

• Reports directly to the Chief Nursing Officer for ACS/UMMG. 
• Collaborates with Senior Leaders of Nursing Services, Clinical Nursing Directors, and other UMH leadership and staff within the ACS/UMMG segment and across the clinical enterprise. 
• Functional and administrative supervision is exercised over support staff, as assigned.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

• Represent the Office of ACS/UMMG Chief Nursing Officer on clinical operation issues within the segment.
• Provide professional staff support on all aspects of leadership meetings and forums requiring independent judgment and planning. Attend leadership meetings as directed by the CNO, summarize proceedings, and efficiently distribute to those in attendance so that actions can be implemented and monitored. 
• Obtain and provide back-up information required to make strategic priorities progress smoothly, including analyzing, summarizing, and/or reviewing data; reporting findings, interpreting results, and/or making recommendations to assist achievement of goals.
• Coordinate and assist with Ambulatory projects, analyze proposals, assist with metric tracking, make recommendations, as appropriate and assigned.
• Collaborate across departments to evaluate, design, and facilitate implementation of institutional programs.
• Coordinate, review, and summarize relevant literature sources and briefing requests, as assigned.
• Research and analyze operational issues including workflow and design.
• Collaborate with nursing colleagues and management from other departments to improve processes and resolve operational issues. 
• Prepare reports, proposals, presentations, A3's, findings, conclusions, recommendations and correspondence related to various projects for executive management review.
• Represent the Chief Nursing Officer on committees, project teams, in resolution of patient care problems and in contacts with external agencies and organizations.
• Participate in the selection, training, and evaluation of nursing management staff.  Prepare administrative and financial reports, including necessary statistical analysis, as assigned.

Required qualifications must be met by the candidate in order to be interviewed and considered for the position. 

If you have questions regarding this posting or would like assistance with nursing opportunities please contact Nurse Recruitment at (734) 936-5183.

• Master's Degree in Nursing or related field such as Health Care Administration, Public Health, or Business. Bachelor's Degree in management, health care or a related field. 
• Current licensure as a Registered Nurse in the state of Michigan.
• Minimum of three (3) to five (5) years practicing / managing in a hospital setting.
• Demonstrated leadership and management skills, including personnel management and the ability to perform as a role model for Nursing Staff.
• Demonstrated analytic skills of financial and clinical data.
• Demonstrated knowledge of and commitment to the principles of Patient and Family Centered Care with evidence of successful implementation of initiatives positively impacting patient care.
• Experience with change management process
• Lean Training and experience

NOTE: Required qualifications must be met by the candidate in order to be interviewed and considered for the position.

RESUME REQUIRED (for both internal & external applicants): 

You must attach a complete and accurate resume to be fully considered for this position.

• Expertise in general nursing
• Experience in a complex bargained-for work environment
• Familiarity with the continuous quality improvement LEAN processes
• Training and/or experience in process improvement
• Demonstrated Leadership roles in quality and safety efforts
• Experience in fundamental aspects of root cause analysis and successful action planning. 
• Familiar with UMH policies and procedures
• Familiar with UMH nursing specific policies, procedures and the UMPNC contract. 
• Demonstrated ability to collaborate in a manner that fosters teambuilding and to provide visionary direction for team members.
• Demonstrated excellent written and verbal communication skills.
• Demonstrated excellent computer skills, particularly Microsoft Office.
• Demonstrated ability to work effectively with nurses, administrators, physicians, peers, and subordinates.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

Michigan Medicine seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan and to maintain the excellence of the University. We welcome applications from anyone who would bring additional dimensions to the University’s research, teaching, and clinical mission, including women, members of minority groups, protected veterans, and individuals with disabilities. The Department of Nursing, like the University of Michigan as a whole, is committed to a policy of nondiscrimination and equal opportunity for all persons and will not discriminate against any individual because of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, height, weight, or veteran status.   

The University of Michigan is an equal opportunity/affirmative action employer.