A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

The Department of Psychiatry at Michigan Medicine stands at the forefront of health care, providing top-tier patient care with a strong emphasis on specialized services for children and adolescents. As part of our dedication to comprehensive care, we are expanding our Child and Adolescent Hospital Services within C.S. Mott Children?s Hospital to include an Adolescent Partial Hospital Program tailored to young patients with intensive mental health needs. This program reinforces our commitment to address the full spectrum of emotional, behavioral, and developmental disorders with compassion and expertise.

We seek an Administrative Manager who will take a leadership role in enhancing and supporting the expansion of the Child and Adolescent Hospital Services. The first two years will focus on the establishment, implementation, and operationalization of our Adolescent Partial Hospital Program. Long-term this person will continue to implement expanded services across the continuum of care and oversee child and adolescent hospital services. Collaborating closely with the Medical Director and a multidisciplinary leadership team, this role entails crafting and realizing operational plans that ensure safety, foster constant improvement, and embrace a patient-centered, value-driven model of care. The Administrative Manager will be instrumental in establishing guidelines, standardizing procedures, monitoring key metrics, and ensuring a nurturing and safe environment for our child and adolescent patients.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Growth and Support of Hospital Child and Adolescent Operations

• Develop and implement objectives for Child and Adolescent Hospital Services expansion, especially focusing on the success of the Adolescent Partial Hospital Program.
• Analyze data related to patient flow, and the achievement of targeted goals, ensuring optimal operation of the Adolescent Partial Hospital Program.
• Organize clinical schedules to align with the increased demand of the Adolescent Partial Hospital Program, managing staff workload and providing responsive support.
• Inform and coordinate process improvements based on Lean principles, ensuring the seamless integration of the day program into the existing care framework.
• Hire, lead, and support personnel, oversee scheduling initiatives, and deploy cost-management strategies while expanding services.
• Maintain effective communication with all stakeholders in Psychiatry and C. S. Mott Children's Hospital, particularly as it relates to the integration and support of the Adolescent Partial Hospital Program.
• Plan, initiate, and manage the rollout of new services and program enhancements, staying ahead of the evolving needs of child and adolescent mental health care, both locally and regionally.
• Act as a liaison with external partners and programs, advocating for the unique needs of young patients in behavioral health settings.
• Uphold compliance with all relevant standards, anticipating and addressing the specific requirements of child and adolescent care environments.
• Engage with leadership to evaluate and improve child hospital services and the Adolescent Partial Hospital Program, keeping safety and regulatory preparedness at the forefront.
• Following the implementation of the Adolescent Partial Hospital Program, this role will provide ongoing administrative and operational support for other Child Psychiatry Hospital Services, including the Child and Adolescent hospital inpatient unit, and the Child Psychiatry Consultation-Liaison service, in partnership with clinical leadership.

Quality Improvement

• Foster a culture of continuous improvement, particularly within the initiation  of the Adolescent Partial Hospital Program, to ensure high-quality care and patient safety.
• Mentor staff in incorporating quality improvement methods, including applying lean principles to child and adolescent mental health care delivery.

Customer Service

• Actively manage patient satisfaction within Child and Adolescent Hospital Services, with a distinct focus on the perceptions and experiences of those engaging with the Adolescent Partial Hospital Program.
• Address and mediate concerns from patients and their families, aiming for swift and empathetic resolution, particularly for those in the day program.

Facilities

• Supervise the upkeep of Child and Adolescent Hospital Services facilities, with particular emphasis in the first two years on the construction, build-out and operations for the Adolescent Partial Hospital Program prioritizing safety and comfort.
• Collaborate on evaluating and progressing physical and operational projects to optimize and expand the delivery of care within the Child and Adolescent Hospital Services within C.S. Mott Children's Hospital.

Regulatory

• Ensure compliance with all local, state, and federal regulatory and safety standards including CMS, Joint Commission, Recipient Rights, and other regulatory bodies.
• Collaborate with departmental and institutional partners to continuously identify and mitigate regulatory and safety risks .

Financial

• Participate in the budgeting and financial management of Child and Adolescent Hospital Services, with attention to the fiscal demands of operationalizing and sustaining a high-caliber Adolescent Partial Hospital Program.
• Monitor variance reports and other financial performance indicators to ensure operations remain within budget.
• Manage staffing resources within budgeted FTE and payroll expense parameters.

Admin Manager Intermediate Healthcare:   

• Bachelor's Degree in Business Administration, Healthcare Administration, or a related field.
• Three or more years of supervisory/management experience in a healthcare setting. 
• Demonstrated leadership with excellent communication and interpersonal skills.  

Admin Manager Associate Healthcare:

• Bachelor's Degree in Business Administration, Healthcare Administration, or a related field.
• Supervisory/management experience in a healthcare setting. 
• Demonstrated leadership with excellent communication and interpersonal skills.  

• Master's Degree with extensive management experience.
• 5-10 years of leadership experience, preferably in child and adolescent health care settings.
• Data management and reporting skills, with emphasis on behavioral health programs. 
• Experience as a Lean Coach or in leading process improvement projects within a clinical setting. 
• Knowledge of Ambulatory and Hospital Care and child and adolescent psychiatric operations, particularly day treatment or partial hospitalization programs. 
• Proficiency with Michigan Medicine applications such as MiChart, Wolverine Access, Cornerstone learning.

Primarily Monday-Friday, with the possibility of some weekends as needed

University Hospital and Ypsilanti Health Center - location will be primarily onsite, however, there may be some flexibility for remote work as job needs dictate.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate. Please see the requirements for both posting titles. 

Supervision Received: Reports to the Hospital Services Administrator, coordinated through the Medical Director and Program Director. This position will also have a dotted line reporting structure and meet regularly with C.S. Mott Hospital leadership.

Supervision Exercised: Directly supervises clerical staff and other roles central to the operation of the Child and Adolescent Hospital Services and the Adolescent Partial Hospital Program.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third-party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

In addition to the screenings indicated above under Michigan law, a criminal history check including fingerprinting is required as a condition of transfer or employment for this position.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan participates with the federal EVerify system.  Individuals hired into positions that are funded by a federal contract with the FAR EVerify clause must have their identity and work eligibility confirmed by the EVerify system.  This position is identified as a position that may include the EVerify requirement.

The University of Michigan is an equal opportunity/affirmative action employer.