A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Department Summary:

Student Accessibility and Accommodation Services (SAAS) is a student-centered unit within the Division of Student Life whose work is guided by best-practice standards and interventions utilizing a multidimensional model of student well-being.  SAAS oversees four key resources: Academic Support and Access Partnerships (ASAP), Services for Students with Disabilities (SSD), Adaptive Sports & Fitness (ASF), and Testing Accommodation Centers, and is committed to promoting accessibility by providing support services, advocacy, and academic accommodations to students with disabilities.  SAAS  is strongly committed to outreach services to the academic community at large, promoting awareness of disability issues and providing support for equal access for all students. SAAS is a partner to students, faculty, and staff in the pursuit of developing leaders and citizens who will challenge the present and enrich the future.

Job Summary

Under the general supervision of the TAC Supervisor, the Testing Accommodation Centers Facilitator is responsible for managing and coordinating testing services for students with disabilities, with a focus on the logistical and complex aspects of exam coordination and implementation. The role involves ensuring that testing accommodations meet recommended standards, resolving logistical issues, and overseeing the day-to-day operations of the Testing Accommodations Center (TAC).

In addition, this role coordinates exam scheduling, preparation, and facilitation in collaboration with faculty and staff; secures exam materials, manages proctoring, and ensures timely exam return. It also supervises student staff, manages proctor schedules, maintains exam protocols, and uses Accommodate software for data and process improvements. The Facilitator provides technical support, resolves testing issues, oversees adaptive equipment, and ensures appropriate testing environments. Works with the TAC Supervisor to manage resources and staffing. This role requires strong customer service, communication, and independent decision-making.
 

Testing Accommodation Centers Operations Coordination (75%):

• Ensures that Student Accessibility and Accommodations Services (SAAS) and Testing Accommodation Center policies and procedures are followed
• Serves as the lead point of communication with Faculty/Course Coordinators to plan and prepare future exam logistics
• In collaboration with the supervisor, determine capacity and scheduling limits.
• Communicate with Faculty/Course Coordinators when requests exceed TAC capacity.
• Responds to faculty and staff inquiries regarding test accommodation parameters.
• Works with the LSA Student Academic Affairs, Services for Students with Disabilities (SSD), and other support services and academic units to implement testing accommodation services within the university.
• Regularly meets with SSD Coordinator staff to share insights, policy changes, and discuss student needs
• Assist in the training of new Testing Accommodation staff.
• Collaborates with campus accessibility advocates to implement appropriate testing accommodations.
• Collates data and reports to the Supervisor regarding test center furniture needs and new assistive technology appropriate to providing accommodations
• Reviews and evaluates exam requests for scheduling and administration purposes
• Confirms testing instructions, materials allowed, and disposition of completed exam
• Answers complex and multi-step emails and phone communications
• Produces ongoing procedure manual updates based on collaboration with the Supervisor and Assistant Director.
• Prepares exam materials while ensuring accommodations are being met
• Performs outreach and provides presentations for faculty regarding TAC services
• Analyzes usage trends to allocate temporary staff
• Maintains scheduling and training oversight of temporary staff
• Participates in department committees as assigned, scheduling meetings, taking notes and/or meeting minutes
• Represents the department and SAAS unit accurately and professionally across the college and university in various meetings, presentations, orientations, and events
• Actively participates in professional development sessions, staff meetings, and other venues for learning and sharing information, such as best practices
• Other duties as assigned

Facilitation of Accommodated Exams (15%):

• Greet visitors, answer questions, and direct individuals to appropriate resources.
• Check students in and out upon their arrival for testing.
• Orients students using new equipment and provides ongoing support.
• Sets up proper technology for testing students
• Inventories, issues, and collects equipment on loan to students.
• Coordinates the provision of adaptive equipment and furniture.
• Monitors student behavior in the testing center and reports test irregularities to the supervisor and the appropriate faculty.
• Provides scribe and reader services to students as needed for testing purposes.

Technological Lead (10%):

• Utilizes Accommodate software to provide testing accommodation services for students and to provide data on center usage
• Updates the Accommodate software templates and works with Accommodate technical services to troubleshoot and optimize the use of the software
• Creates technical documentation of processes and evaluates changes to increase efficiency
• Documents and collects statistical data and prepares detailed reports regarding exam activity and administration
• Maintains and updates email templates and outgoing messages
• Creates content for the TAC website and FAQ documents
   

• Bachelor's degree
• 2-4 years of progressively responsible administrative or student services work experience or equivalent
• Computer knowledge, proficiency, and skills.
• Customer service experience
   

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This is a 9-month seasonal position, from mid-August through mid-May each year. The posting salary range for this position reflects: $36,150- $41,550 based on a 9-month seasonal appointment- The starting salary may vary depending on qualifications, experience, and education of the selected candidate.

(Note, a 12-month posting salary range for this position reflects $48,200- $55,400)

This role may have reporting obligations under Title IX and Clery.

Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.

Salary may vary depending on qualifications, experience, and education of the selected candidate.

Relocation will not be offered for this role.

#studentlife

Working Conditions:

Hours of operation will be between 7:30 am - 9 pm. The timing of individual shifts will vary. Staff could be expected to work earlier or later evening hours or weekends, especially during final exam season.

This position is primarily conducted in an office environment. May be required to travel to various locations on/off campus to conduct business and will be required to maintain their own high-speed residential connectivity service in order to work from home.

Physical Requirements:

The University of Michigan is committed to providing reasonable accommodations to ensure equitable access to the workplace environment.

Direct Reports:

Graduate Students/Temp Staff
 

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.