A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

The Patient Care Tech Associate (PCTA) plays a key role in supporting outpatient radiology operations by providing clerical assistance while delivering excellent customer service to patients and providers.This role includes assisting technologists with radiology exams, ensuring patient comfort and safety, and maintaining efficient workflow within the department.
 

Key Responsibilities:

• Provide clerical support in an outpatient setting, including patient check-in, reading room coordination, and communication
• Deliver a high level of customer service to patients, families, and providers
• Assist technologists during imaging procedures
• Safely lift, move, and transport patients using wheelchairs and stretchers
• Support patient preparation, including changing and providing clear instructions for exams
• Draw up and administer IV contrast and dispense oral contrast as directed for imaging procedures
• Stock and maintain supplies to ensure readiness of exam rooms
   

Key Responsibilities
Customer Service, Support & Communication
1.    Exhibit consistent, positive, and supportive attitudes and behaviors.
2.    Communicate professionally with patients, co-workers, staff, faculty, and leadership.
3.    Address both positive and constructive feedback through appropriate channels.
4.    Demonstrate courtesy, respect, and a helpful demeanor.
5.    Provide patient comfort measures, including blankets and pillows.
6.    Receive and assist patients and visitors in a welcoming manner.
7.    Follow established customer service guidelines.
8.    Promote teamwork, cooperation, and a customer-focused environment.
9.    Utilize effective communication and leadership skills to assist with problem resolution.
Clerical Support
1.    Answer phone calls and direct inquiries appropriately.
2.    Utilize proper telephone etiquette when transferring and managing calls.
3.    Perform patient check-in within the Radiology department, including after-hours procedures.
4.    Accurately enter patient, study, and provider information into Epic/Radiant systems.
5.    Coordinate and schedule radiology procedures.
6.    Coordinate operations within the reading rooms Including assigning studies and working within Sectra
7.    Maintain and update departmental manuals and workflow documentation.
8.    Perform chaperone duties as required.
9.    Demonstrate adaptability, flexibility, and teamwork.
10.    Share information and resources effectively with team members.
11.    Work independently in a fast-paced and evolving environment.
12.    Adapt to schedule changes to meet patient care and operational needs.
13.    Demonstrate dependability, initiative, and the ability to prioritize and follow direction.
14.    Promote patient comfort and convenience by routinely checking on patients and families.
MiChart / Radiant Support
1.    Accurately enter patient information into the Radiant system.
2.    Arrive, begin, and complete studies within Radiant.
3.    Enter and verify patient allergies in MiChart and Radiant.
4.    Document IV placement in MiChart.
5.    Retrieve and review patient lab results in MiChart.
6.    Receive, relay, and document verbal, written, and electronic orders in the medical record.
Assist Technologists
1.    Assist with lifting, moving, and positioning patients for examinations.
2.    Monitor patients to ensure safety throughout procedures.
3.    Retrieve necessary supplies and equipment for procedures.
4.    Remain attentive until examinations are completed.
5.    Verify correct patient and procedure using ?Time Out? protocols.
6.    Review patient questionnaires to support procedure safety.
7.    Follow instructions accurately regarding patient care and workflow.
8.    Communicate patient concerns or safety issues to technologists.
9.    Administer oral and IV contrast as directed for imaging procedures.
10.    Maintain knowledge of radiation safety and complete required training.
Equipment & Supply Maintenance
1.    Report equipment malfunctions to leadership or the charge technologist.
2.    Clean exam rooms and equipment per established protocols.
3.    Stock rooms with linens and necessary supplies.
4.    Check emergency equipment daily.
5.    Maintain inventory of IV supplies and carts.
Summary of Key Functions
1.    Provide clerical and operational support in an outpatient radiology setting.
2.    Deliver high-quality customer service to patients, families, and providers.
3.    Assist technologists and support patient care workflows.
4.    Safely transport and prepare patients for imaging procedures.
5.    Administer contrast and maintain supply readiness for exams.
 

• High School diploma or equivalent.
• Excellent interpersonal communication skills.
• BLS certification is a requirement of this role. If not certified, candidates must be BLS certified within 6 months of hire. 
• Excellent organizational skills.
• Basic Anatomy knowledge.
   

• Radiation Safety knowledge.
• 2 years of patient care experience
• Knowledge of aseptic techniques, infection control, and universal precautions.
• Medical terminology and experience preferred.
• Maintain proper attendance.
   

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Part-time 24 hrs/week
Every Fri/Sat/Sun 8hr shifts start time is anywhere from 630am-8am dependent on needs. 
 

Training Schedule: Over appointment hours for training.  Epic training is only offered on certain days and that is mandatory to attend.  2 days.  
Day shift training until finished and ready to be on own. 
 

BCSC

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.