- Responsible for the coordination of daily functional supervision for a clerical team, providing
interpretation and instruction for policies, procedures and practices.
- Maintain work schedules, reviews timesheets for accuracy and assists with performance
evaluations for other clerical team members.
- May provides in service training and onboarding for new clerical staff.
- Participates with leadership team to ensure effective clinical operation and process improvement
initiatives.
- Provide patient support, guidance, and education, identifying and recommending appropriate resources
and barriers to care throughout their continuum of care.
- Promotes and facilitates positive communication with the entire health care team.
- Maintain accurate patient records and documentation, ensuring compliance with confidentiality and
privacy regulations (HIPAA).
- Accurately verify patient information, including demographic details, medical history, and insurance
coverage.
- Provides customer service to patients by facilitating business processes including appointment
scheduling, check-in and check-out, pre-arrival and telephone triage.
- Serve as the point of contact between patients, healthcare providers, and administrative staff.
- Communicate appointment changes, test results, or instructions to patients clearly and promptly.
- Assist healthcare providers with administrative tasks such as preparing patient files, documents, and
arranging follow-up services.
- May collect cash and credit card payments from patients, determine patient pay portion and provide
receipt of payment.
- Work closely with other healthcare professionals to ensure seamless patient flow and high-quality care.