Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

The Allied Health Supervisor Associate for Pediatric Medical Specialties reports to the Administrative Manager and partners Nursing supervisor and Medical Director regarding performance and management of staff within these Ambulatory care Units.

Essential Functions 

• Provide comprehensive staff orientation to assigned work areas. Ensure appropriate resources, training time, and ongoing development opportunities are provided. Deliver constructive, timely feedback regarding performance and professional growth. 

   

• Implement and manage staffing plans and schedules to meet operational and customer needs. Create and maintain monthly schedules, manage time?off requests, ensure adequate coverage, review time sheets, and provide staffing coverage as needed. Support hiring, discipline, and termination processes for assigned roles. 

   

• Ensure cash?handling and revenue charge capture activities comply with institutional guidelines while meeting accuracy and timeliness standards. Partner with internal stakeholders to optimize revenue cycle outcomes. 

   

• Coordinate daily Clerical staff activities to promote efficient clinical flow.  

   

• Proactively identify and resolve operational issues. 

   

• Collaborate closely with the Call Center Supervisor and ACU Manager to ensure coordinated workflows and standardized processes. Participate in and lead development and evaluation of operational procedures. 

   

• Participate in and lead, as appropriate, process improvement initiatives, change management activities, and evaluation preparation. Assess, develop, and maintain ongoing staff competencies. 

   

• Provide leadership in applying improvement principles and integrating Daily Management Systems (DMS) into day?to?day operations. 

   

• Manage ad?hoc provider template editing in collaboration with the template editor. 

   

• Serve as a role model and active member of the leadership team, demonstrating positive, effective communication across the units. 

   

• Represent the ACU in departmental meetings and institutional initiatives including Revenue Cycle Forums and regulatory readiness activities. 

   

• Ensure staff and clinical environments remain Joint Commission?ready and compliant with all regulatory and accreditation standards. 

   

• Manage and resolve operational issues affecting providers within assigned Pediatric Medical Specialty areas. 

Collaboration with Departments

• Partner with Central Authorization teams to minimize care delays related to authorizations and fill last?minute cancellations. 

• Collaborate regularly with support service departments like central auth and the contact center to ensure operational and strategic goals are met. 

Patient Care

• Ensure patient satisfaction including analysis of patient and family feedback and corresponding action plan development and implementation 
• Address and follow-through with patient/family feedback and complaints including implementation and ongoing evaluation of appropriate process improvements 
• Collaborate with the ACU manager in Pediatric Medical Specialties to review incident reports and ensure appropriate follow-up actions are taken

Core Responsibilities

• Regularly review processes to ensure ongoing compliance with institutional goals, objectives, policies, standards, and guidelines 
• Foster collaborative environment by nurturing team-based care in a positive collegial and professional manner 
• Participate actively and provide data, action planning, and other administrative leadership to meetings 
• Coach, develop, and mentor team members 
• Troubleshoot and resolve ongoing operational issues 
• Other duties as assigned by Administrative Manager

• High School Diploma or an equivalent combination of education and experience is necessary. Some medical or clinical experience is necessary.

• 3 years of scheduling experience in health care with some prior supervisory experience and previous ambulatory care experience preferred.

• Excellent verbal, written and interpersonal communication skills with a strong customer focus and an ability to interact with a wide variety of individuals in a professional manner.

• Demonstrated ability to work independently and as a part of a collaborative group with a commitment to team building and support.

• Demonstrated ability to prioritize, complete tasks in a timely manner, and work under pressure.

• Expert computer skills, including the ability to demonstrate proficient use of Microsoft Word, Excel, and PowerPoint.

• Excellent problem-solving and decision-making skills; strong analytical and critical thinking skills.

• Ability to compose professional correspondence.

• Ability to lead meetings in a professional and productive manner.

• Ability to respond to patient concerns and feedback in a productive manner.

• Excellent attendance record.

• Ability to evaluate and make changes to processes/protocols, toward continuous quality improvement. 

• Demonstrated process improvement experience.

• Bachelors Degree or equivalent combination of education and experience
• 3 years of experience in a clinic staff role
• 2 years of experience working with Epic
• Demonstrated ability to facilitate teamwork necessary to leverage day-to-day operations
• Demonstrated effective communication, interpersonal and conflict management skills
• Demonstrated skill in change management and process improvement
• Prior supervisory/lead experience is preferred.

• Knowledge of the University of Michigan policies and procedures.

   

• One or more years? experience working with surgical specialties in an ambulatory care unit.

• Experience with process improvement and workflow development.

   

  
   

   

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.