Why join the Revenue Cycle Post Service Complex Claims Billing Unit Auto No-Fault (ANF), Work Comp, & VA Team? 

If you are a highly motivated engaged individual, want to part of a goal oriented team, have the leadership skills to assist team members to rise to their highest potential, wish to be part of a highly collaborative environment, utilize all your billing knowledge to lead staff in their collection efforts of complex claims, desire to be a part of a team that gets things done, and a key contributor to achieving the unit key indicators, this IS the team for you to demonstrate your superior skills and leadership.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

The Accounts Receivable Supervisor, under indirect supervision of the AR Manager, will oversee and monitor the day-to-day workload of the unit and provide direction, training, coaching and assistance to billing staff. This position will provide subject matter expertise in physician and hospital insurance billing and follow-up activities for Auto No-Fault, Workers Comp and VA accounts receivables team. The Accounts Receivable Supervisor will participate in the implementation and maintenance of policies, programs, problem detection/resolution and system enhancements to improve financial and operational performance of the unit. Ensure standardization of work and engage Lean Thinking principles. 

Basic Function and Responsibilities

• Lead the unit's daily operations, including workload management, priority setting, redistribution of assignments among team members, and timekeeping responsibilities.
• Provide expert guidance on accounts receivable collections for both physician and hospital billing across multiple clinical specialties.
• Develop, train and mentor staff on Accounts Receivable collection processes and procedures.
• Coordinate and lead payer team meetings to resolve outstanding issues.
• Respond to complex inquiries regarding insurance billing and follow-up from staff, managers, and other stakeholders.
• Effectively and efficiently communicate issues and barriers to AR Manager, Director, other Revenue Cycle Leadership, and Payers while supporting timely resolution.
• Lead team huddles to identify, discuss, and resolve billing-related issues.
• Perform and provide monthly, quarterly, yearly staff evaluation.
• Interview/Hire and provide coaching and/or discipline activities.
• Monitor and report on denial trends and payer issues.
• Monitor accounts receivable work queues to ensure accounts are worked as directed and timely.
• Perform staff monthly productivity / quality monitoring and review with staff
• Ensure compliance with institutional and departmental goals, objectives, policies, standards, and guidelines.
• Shared responsibility in achieving unit financial Key Performance Indicators (KPI's).
• Model, support and reinforce a culture of service excellence to staff, internal colleagues, and external customers.

• Bachelors Degree in Health or Business Administration or an equivalent combination of education and experience required. 

• 4+ years of progressively complex facility* and / or professional* billing (*both preferred) & third-party payer experience.

*A plus if Auto No-Fault, Work Comp, VA, Medicare related

• Demonstrated / documented progression of elevated responsibilities / Team Lead   

• Knowledge of Epic billing system 

• Proficient use of computer software applications: Word, Excel, PowerPoint, TEAMS, ZOOM, etc.

• Demonstrated excellent verbal and written skills. 
• Demonstrated ability to handle multiple items simultaneously and produce high-quality work in an independent, accurate, efficient manner. 
• Demonstrated experience in professionally handling and protecting items sensitive / confidential in nature. 
• Demonstrated ability to work in a team environment, and to build trust in working relationships with staff, various internal and external departments, and payers.
• Demonstrated ability to learn and work independently.
• Detail-oriented, organized, strong problem-solving, investigation, critical thinking skills and ability to be self-directed. 
• Ability to assist unit Director and AR Manager in oversight of billing and collections including the monitoring of claims, charges, and collections and recommending corrective action.
• Ability to develop education materials and provide training and development to new and existing billing staff.

• 2+ years' formal Supervision experience Professional and/or Hospital Accounts receivable Billing team.
• 5+ years of experience in at least 1 or all payers Auto No Fault, VA, Workers Comp, Medicare medical billing or accounts receivable denial follow up.

• Knowledge of Michigan Medicine MiChart, Waystar/Epremis claims editing system

• Knowledge of Michigan No Fault Law MCL500.3157 effective July 1, 2021
• Knowledge of Hospital reimbursement helpful (IPPS/OPPS)
• CPC or other coding related credential a plus

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This position is primarily a remote position. Hybrid may be able to be considered. If onsite participation is required, on site work is located in Ann Arbor, MI.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.