A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

The University of Michigan School of Dentistry, founded in 1875 in Ann Arbor, is a top-ranked, world-renowned institution for dental education, research, and clinical care. It consistently ranks among the top dental schools globally, offering DDS, dental hygiene, and advanced graduate programs, including a unique program for internationally trained dentists.

Check in/Out

• Provide check-in and check-out services on a floor for all clinics
• Greet patients/visitors and direct them to the appropriate area
• Confirm appt, obtain general consent, mark a patient as checked in, collect payment
• Collect cash/credit card payments from patients using established guidelines
• Collect post-treatment payments
• Reconcile clinic cash collections and credit card transactions daily according to specified clinic standards (Cash out at the end of day)
• Provide patients with copies of any remaining paperwork needed that they can fill out with the provider (tx pans, friends and family consent, payment plan)
• Direct patients who have not pre-registered to the registration staff

Customer Services

• Routine checks on patients or families with extended wait times (monitor the waiting room and intervene when necessary)
• Communicate with respective clinic staff to update patients regarding wait time status
• Respond to urgent/emergent requests, including contacting appropriate staff and providing non-medical support (patient request to speak to supervisor, disruptive patient-contact security, late patient-contact clinic coordinator)
• Respond to patient/visitor requests and complaints

Additional Duties

• Perform a variety of miscellaneous job responsibilities pertinent to the workflow of the position
• Ensure the waiting area is neat, organized, and safe; contact environmental services to arrange cleaning
• Examples of audit/housekeeping tasks during downtime: Reporting - unapproved notes, verify next day appointments, audit future appointments for missing pieces and alert appropriate staff
• Routine checks of email inboxes, responding in a timely manner
• Work with PCC or Clinic Coordinator as needed, for example: complete payment adjustment forms
• Creating patient charts
• Completing payment adjustment forms

• High School diploma or GED
• 1+ years of work experience
• Ability to communicate with diverse populations, including staff, faculty, students, and patients
• Ability to understand insurance copay information
• Competent in using technology such as handheld computers, word processing, data entry, spreadsheets, and email
• Must be able to maintain confidentiality with respect to patient information
• Must exhibit a professional and positive image and disposition when interacting with patients, students, departmental staff members, and allied health professionals

• Experience working with Epic software
• Experience providing check-in/check-out services in a dental or medical office setting
• Experience with a computerized patient management system

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Monday-Friday, 8:30 a.m. to 5:30 p.m.

School of Dentistry, 1011 N. University Ave, Ann Arbor, MI 48109

We are committed to maintaining a safe and healthy work environment for everyone. As part of the onboarding process, all candidates are required to submit their immunization records to Occupational Health Services (OHS) prior to their appointment start date to verify their immunization status. The process includes completing a two-step TB test for all new hires and providing proof of Hepatitis B immunization for clinic-facing roles. Additional immunizations may be necessary based on public health guidance or specific job responsibilities.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.