The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost-effective administrative services to the university community. The SSC offers key financial and human resource transaction services to customers.

The SSC maintains a strong focus on customer service with expectations for timely and accurate processing of requests. Reporting to the Employment Process Supervisor, the EPC-I9 Intermediate Associate serves as a critical member of the Employment Processing Team. You will provide support for your assigned Regional I-9 Center and process all I-9 paperwork for university employees. You will be working in a high-volume, transactional environment that requires a strong attention to detail. This position is expected to meet productivity & accuracy standards.

Work Locations:

This position is 100% on-site in Ann Arbor, MI. Candidates must be available to work at Pierpont Commons (North Campus).

You may be asked to fill in at other locations when necessary:

• Student Activities Building (Central Campus)
• The Shared Services Center (Off Campus)

Please Note:

• Visa sponsorship is not available for this position.

• Complete on-site, customer-facing I-9 and MCard appointments during core business hours (8:00 am and 5:00 pm), including high-volume periods such as peak seasons. 
• Conduct physical examinations of original identity and employment authorization documents to ensure federal compliance.
• Toggle efficiently between multiple websites and internal university systems, such as M-Pathways (PeopleSoft), to access and review employee record verification.
• Maintain strict confidentiality while handling sensitive personal information and protected employee data.
• Process electronic and paper-based I-9 forms for new and existing employees.
• Resolve customer inquiries, remote I-9 submissions, E-Verify cases, reciprocal I-9 requests, and data integrity audits using the TeamDynamix (TDx) ticketing system.
• The EPC-I-9 Intermediate Associate may need to provide I-9 processing coverage to other regional I-9 sites across campus and may need to be available during the University of Michigan's Season Day Period (Dec. 28th to Dec. 31st) to complete critical employment transactions.
• Other duties as assigned

• High school diploma or equivalent
• 1+ years of experience providing customer service 
• Intermediate level proficiency with data entry and computer skills 
• 1+ years of experience with business software solutions

In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:

• Eight paid holidays and four paid seasonal days.
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

The University of Michigan, with an operating budget of more than $10 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas: Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Time and Leave, and Employment Process. To learn more about U-M SSC, please visit our website: www.ssc.umich.edu.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from the posting boards and filled.

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.