Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Provide responsible clerical support for front desk operations while providing leadership, guidance, and support to the Brighton Center for Specialty Care (BCSC) Clerical Business teams supporting the Comprehensive Musculoskeletal Center, Rogel Cancer Center, Facial Cosmetic Surgery, Infusion, and MPU/OR. Partner with the clerical lead supporting Adult Specialty, Pediatric Specialty, Otolaryngology, Audiology, and Ophthalmology to ensure consistent communication, collaboration, and operational support across BCSC.

SUPERVISION RECEIVED

Direct supervision is received from the Ambulatory Care Administrative Manager. Staff members in this classification are expected to work independently and regularly exercise judgement in setting priorities, resolving operational problems, and the application of policies, procedures, and methods while maintaining the strictest of confidentiality at all times.

This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.

• Provide leadership and responsibility for the coordination of daily functional supervision of the clerical business team
• Assumes an integral role in the selection, training, and managing the clinic clerical staff including input on performance of other clerical staff.
• Provides in service training and onboarding for new clerical staff
• Coordinates day to day operation of clerical staff by directing employees work as well as appraising productivity and efficiencies of staff
• Maintains work schedules, reviews timesheets for accuracy and assists with performance evaluations for other clerical team members
• Provides back-up coverage as required for Patient Services Assistants.
• Assists in identification and resolution of operating problems related to area such as patient relations, schedule management, health information management, clinic flow and registration.
• Regularly present the clinic/and or UMMG in various forums.
• Complete check-in and check-out procedures and processes.
• Schedule patient appointments and testing.
• Communicate with MA leads regarding patient status.
• Promotes and facilitates positive communication with the entire health care team
• Collect patient copayments and balances.
• Provide information to patients regarding referral requirements.
• Answer, handle and triage incoming according to ACU guidelines.
• Run and distribute Aspect Reports.
• Run monthly and weekly clinic number reports.
• Huddle with staff.
• Participates with leadership team to ensure effective clinical operations.
• Prepare and distribute staff schedules.
• Review paid time off request.
• Manage coverage for front desk area and provides back-up coverage as required for Patient Service Assistants,  Referral Coordinators, Template Editor
• Other related duties as assigned.

• Graduation from high school or an equivalent combination of education and experience

• 5+ years of clerical experience, preferably in a clinical setting.

   

• 5 or more years of customer service experience within a medical environment.
• 1 or more years of administrative supervision experience in patient access
• Strong medical terminology.
• Independent/self-directed work style.
• Ability to multi-task and work in a fast paced environment.
• Solid attendance record.
• Proficient with computers and ability to learn new programs.
• Demonstrated customer service and communication skills.
• Ability to perform at a high level within a team setting.
• Clear understanding of Michigan Medicine and UMMG policies and procedures.

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.