A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

At Michigan Engineering, we develop the talent and technologies that move society forward and serve our state and national interests. Through discovery and innovation, we create the foundational knowledge and practical technologies to solve not only today's most pressing challenges, but also power industries and change lives. Our programs and community are designed to promote personal well-being and achievement ? enabling everyone to unlock their potential and contribute with confidence.
 

We are seeking an experienced and customer-focused temporary employee to provide technical support for an MWS rollout. The technician will prepare and deploy Windows and Mac workstations, assist end users during device transitions, and maintain accurate deployment documentation.
 

• Prepare, configure, and deploy Windows and Mac computers.
• Install approved software.
• Assist users with device setup, login, and basic technical questions.
• Support data-transfer and workstation-replacement activities.
• Perform basic account and device-related tasks using established procedures.
• Update device inventories, deployment records, and support tickets.
• Escalate complex issues to the appropriate technical team.
• Follow organizational standards for security, privacy, accessibility, and asset management.
• Provide professional and courteous service to faculty, staff, and other users.

• Comfortable working in both Windows and macOS environments.
• Strong customer-service and communication skills.
• Ability to follow technical procedures and document completed work accurately.
• Dependable, organized, and able to work independently or as part of a team.
• Ability to move and set up computer equipment, with or without reasonable accommodation.

• Knowledge of Microsoft Active Directory.
• Previous help desk, desktop support, or computer deployment experience.
• Familiarity with account management, software installation, or device inventory systems.
• Experience with workstation deployment, account administration, data migration, or endpoint-management tools
• Familiarity with ticketing and IT asset-management systems.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Approximately 20-40 hours per week.  Work during normal business hours.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.