Benefit checks and obtaining insurance authoirzations for:

• Hearing Aids
• Cochlear Implant upgrades and replacements
• My HPV Score testing

ABN Waiver Management

• Scrubbing clinic schedules locating ABN Waivers
• Completion of ABN Waiver documentation
• Communication with check in staff across OTO sites ensuring waivers are available for patient signatures

Order Management

• SLP/PT/Audiology orders, routing, tracking and coordination

Therapy Plan Management

• Monitoring, updating, payer compliance

Patient and Clinic Support

• Communicating, documentation, workflow coordination

Graduation from high school or an equivalent combination of education and experience.
Minimum 3 years of experience

3 or more years of customer service experience within a medical environment

1-2 years of experience in patient services, medical insurance benefit verification and authorization process

Experience supporting Audiology, SLP, PT or related clinical departments

Familiarity with Michigan Medicine payer requirements and ABN processes

Ability to manage multiple complex workflows simultaneously 

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.