Organize and manage multiple interventions simultaneously.
Problem solve collaboratively with team members and other stakeholders.
Perform phone triage, including assessment, screening, clinical advice, nurse visits (in-person/video), in-clinic procedures, and other assigned duties.
Deliver culturally sensitive, age-specific care using team-based nursing models.
Document nursing care accurately and efficiently.
Utilize internal and external resources appropriately.
Provide functional supervision to assistive personnel and collaborate with colleagues, other disciplines, and health/community services to promote continuity of care.
Other duties as assigned.
Manage patient triage, clinical follow-ups, and support face-to-face and remote clinic workflows.
Educate patients and families, develop individualized teaching plans, and adapt approaches to readiness and understanding.
Uphold hospital protocols, participate in quality improvement, and collaborate to improve patient outcomes.
Demonstrate strong critical thinking, organization, communication, and technological proficiency.
Additional responsibilities as required by departmental needs.
Communicate empathetically and collaboratively, involving patients/families in care planning.
Maintain supportive, constructive relationships with team members; address conflicts constructively, and delegate tasks appropriately.
Demonstrate critical thinking by effectively using the nursing process, setting priorities, and solving problems.
Exhibit excellent customer service, interpersonal communication skills, and the ability to build respectful relationships across units and with individuals.
Display accountability and dependability, including maintaining a strong attendance record and punctuality.
Adapt to changing needs and priorities based on unit, department, and institutional goals.
Provide patient and family education and coaching
Demonstrate proficiency with typing and electronic health record (EHR) documentation.
Manage complex clinical issues utilizing assessment skills, protocols, and evidence-based interventions.