A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Department Summary:

As a student service, UHC reports through Student Life (SL). Our mission is to promote and protect the health and well-being of students and the broader campus community, to enable individuals to better achieve their educational and personal goals. While college health is 75-80% of our caseload, we also see UM faculty and staff. We have a talented and cohesive team of clinical and administrative professionals who take pride in the privilege of providing health care and wellness education to our Michigan students, staff and others.

Position Summary:

To perform all job responsibilities while maintaining the highest standards of service excellence and patient confidentiality in UHC Health Information Management Services. Review, analyze and abstract health information from system and/or paper documentation into the electronic health record to ensure documentation meets regulatory requirements and compliance standards. To retrieve, file, deliver and scan medical records in a timely manner. Greeting and registering patients who wish to use the University Health Service.
 

Analysis-50%

• Review, analyze and abstract health information from system and/or paper documents/reports into the EHR to ensure documentation meets regulatory requirements and compliance standards.
• Verify and perform quality audits of health and patient demographic information for completeness and accuracy.
• Proofread work and correct errors.
• Identify unclear or incomplete information and seek assistance if necessary.
• Prepare medical documents/reports to ensure they are indexed accurately according to departmental standards and documentation guidelines.
• Report documentation quality issues and provide suggestions for improvement to HIM leadership.
• Identify opportunities for workflow and data abstraction improvement and provide suggestions.

Registration-45%

• Update patient financial information via call transfers, direct patient calls, face-to-face contact, pre-registration work queue, paper or system abstracts/documents.
• Verify patient eligibility and U of M student enrollment status.
• Create appropriate guarantors for vision, Workers Compensation, Motor Vehicle Accident and Institutional coverages.
• Identify and resolve UHS student insurance and commercial insurance discrepancies such as subscriber name and date of birth mismatches.
• Screen/triage symptoms of presenting patients and determine if criteria is met for scheduling various options for appointments.
• Alert nurse for patients requiring attention eg. seriously ill patients.
• Offer and/or obtain signatures for consents/forms eg. notice of privacy practices, assignment of medical benefits, general consent to receive healthcare services, advance directive, depression/alcohol screening forms.
• Collect and verify patient demographic including name, date of birth, Social Security Number, sex, address, phone, language, marital status, ethnicity, race, religion, emergency contacts and primary care provider.
• Greet patients, family members, visitors and employees and offer assistance in whatever way possible in a professional and friendly manner.

Other-5%

• Demonstrate an understanding of University and departmental policies and procedures and seek clarity as needed.
• Assure compliance with safety programs.
• Participate in and consistently demonstrate an understanding of UHS Service Excellence
• Meet the department quality standards for work performance.
• Expand job related knowledge and skills by attending and participating in in-services and staff meetings.
• Work and communicate effectively with customers, patients and coworkers to accomplish organizational goals.
• Provide technical and clerical support to coworkers and customers as needed.
• Perform other duties as assigned in order to maintain the efficiency of the department eg. retrieval/delivery of health information.
   

• Registered Health Information Technician (RHIT) certification, Associate in Health Information Technology or an equivalent combination of education and experience
• Experience using healthcare information systems/applications eg. MiChart registration etc.
   

• Experience working in a patient care environment
• Knowledge of HIPAA, AAAHC and other regulatory guidelines
• Experience using patient management/health information systems/applications eg. MiChart, Web Denis
   

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This role may have reporting obligations under Title IX and Clery.

Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.

Selected candidates whose start date is between 4/1/2026 - 9/1/2026 will not be eligible for the university FY26-27 salary/merit plan unless otherwise notified.

Salary may vary depending on qualifications, experience, and education of the selected candidate.

Relocation will not be offered for this role.

#studentlife

Position Responsibilities Criteria (leadership and behavioral qualities expected in this position):

• Excellent communication, interpersonal, and organizational skills.
• Demonstrated ability to problem solve and be adaptable in a fast-paced environment.
• Demonstrated ability to manage multiple priorities and navigate change effectively.

Working Conditions:

Hours coinciding with building hours Monday through Friday 8 am - 5:00 pm. This position is 40 hours a week.

Physical Requirements:

Required to remain in a stationary position (sit or stand) for extended periods, be able to position self to retrieve paper health information, and routinely move items weighing up to ten (10) pounds.
 

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.