A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

The University of Michigan Logistics, Transportation & Parking Department has an opportunity for you to join the Parking Customer Services team as a Parking Application and Gate Operations Specialist.

You will be responsible for maintaining accurate database information, monitoring gate operations, coordinating response to equipment issues, pulling reports and performing data analysis, providing customer service, and reconciling patient/visitor parking revenue. You will primarily work out of the 3231 Baxter Road office and report to a Parking Customer Services Supervisor.

If you have a solid technical background, can manage a work load that requires strong attention to detail, and an exceptional focus on customer service, this role within Parking Customer Services is for you. 

• Monitor parking gate systems to verify proper operation. Dispatch field support technicians and promptly communicate gate status changes to the customer service teams.
• Maintain accurate system operations across multiple applications through data entry tasks and database clean-up activities. 
• Review daily reports and analyze data from multiple sources to identify trends or issues as directed.
• Deliver excellent customer service through clear communication and provide prompt resolutions.
• Follow procedures to reconcile visitor parking revenue and clearly document cash deposits/withdrawals made for the pay machines.

• Associates degree and/or relevant experience in data entry and customer service.
• Demonstrated strong communication (oral and written) with proficiency in spelling, grammar, punctuation, and proofreading.
• Ability to organize and coordinate work load with attention to detail and meet deadlines while demonstrating flexibility when priorities or deadlines change.
• Flexibility to work independently or as a team member in a fast-paced environment.
• Proficiency in the use of Microsoft Office programs (Word, Excel, etc.)

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

40 hours per week with work hours Monday - Friday. The shift start time for this position would be in the late morning and end in the early evening.

Facilities and Operations (F&O) is a positive organization dedicated to the principles of being respectful, collaborative, solutions-based, and proactive.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.