Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join the Michigan Medicine Revenue Cycle Department? 

We are seeking a Revenue Cycle Audit and Appeals Manager to join our Revenue Cycle Team. We are a strong, dynamic and very efficient team that enjoys overcoming barriers to find solutions. We are adaptable and willing to take on a variety of tasks to improve operational efficiency for our internal and external customers, while functioning with a high degree of independence and minimal day-to-day supervision to deliver projects in a timely and effective manner. As Manager, you will provide knowledge and analysis of payer rules and regulations for audit and appeals staff, while providing direct oversight to a team of Appeals Specialists. You will also provide guidance to supervisors concerning the identification and prioritization of overall work activities. You will be vital in making informed decisions to enhance procedures and implement changes as needed to ensure optimal appeal approvals within regulatory requirements. You will play a key role in assisting the unit with providing information to Revenue Cycle leadership, Chairs and Clinical Department Administrators regarding issues related to payer policies, payer audits, and appeals. If you enjoy problem solving and have experience in healthcare revenue cycle management, utilization review, or payer audits and appeals, we encourage you to apply today. 

What Perks and Benefits Can You Look Forward to? 

• 2:1 match on retirement savings
• Excellent medical, dental, and vision coverage starting on day one of employment
• Generous Paid Time Off (PTO) and paid holidays
• Tremendous team support 

• Provide leadership in Revenue Cycle Hospital Billing Audit and Appeals by exercising professional knowledge and expertise regarding medical necessity review processes, payer authorization and benefit requirements, appeal criteria, and government regulation compliance.
• Design and implement operational objectives for the unit which consistently maintain high levels of efficiency and accuracy. Establish and monitor performance targets.  Assure implementation of policies, procedures, and standards which support institutional and departmental objectives.
• Develop and foster a positive, collaborative, and value-driven culture within the unit.
• Ensure appeal letters are thorough, timely, and maximize the likelihood of a favorable outcome.  Oversee usage of AI to support appeals process. Provide oversight and management of work queues, as well as resolution and escalation of issues.  Develop management reports to guide decision making across units.
• Oversee interactions with third-party payers, peer-review organizations, and outside RAC, MAC or other Federal or State agents concerning denials and issues surrounding reimbursement for hospital services. Review, update, and implement policies consistent with CMS and other healthcare regulatory guidelines to ensure facility compliance and appropriate reimbursement.  
• Select, develop, educate, evaluate, supervise and counsel Appeals Specialists and Appeals Supervisor.  Responsible for all subordinate staff human resource activities including hiring, promotion, salary, performance coaching and disciplinary actions. 
• Establish and maintain positive working relationships with payer representatives, internal customers, physician advisors, and other individuals. Develop and support routine, open and direct communications to resolve issues. Provide direction and oversight to staff in response to physician feedback on utilization, appeals and/or medical necessity concerns. 
• Collaborate in development of responses to audits by State and Federal agencies. Review and evaluate outcomes of payer audits and initiate corrective actions as required. Provide direction and oversight to staff managing denial and appeal processes. Analyze root causes and initiate responses to minimize loss.

• A bachelors degree in business administration, Health Care Administration or related field, or an equivalent combination of education and experience is necessary.
• Prior experience in Utilization Management, Care Management or Hospital billing, or third-party claims adjudication and regulation 
• Experience with payer appeals and audits in a healthcare setting
• Strong leadership skills with the ability to motivate direct reports
• The demonstrated ability to perform independently, with minimal supervision, and be able to work as a member of a team 
• Prior management experience 
• Knowledge of cross-departmental hospital and physician billing policies, third party payer processes and regulatory and accreditation requirements 
• Strong interpersonal, presentation, and written communication skills, problem solving, decision making, and negotiation skills are necessary. Must have demonstrated the ability to work well with physicians and other health care providers

• At least 2-5 years of recent experience in Utilization Management, Appeals Management or Case Management 
• Current/active certification/licensing through professional association
• Knowledge of cross-departmental hospital and physician billing policies, third party payer processes and regulatory and accreditation requirements 
• Vast understanding of systems related to revenue cycle and health system billing, including but not limited to: MIChart/EPIC
• Experience with initiating and developing policies and procedures to enhance revenue capture and margin enhancement including the ability to prepare projections, analyses and plans for operational improvement
• Ability to assist unit Director in the management of cross-departmental billing and collections including the monitoring of charges and collections and initiating corrective action when necessary

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

THIS IS A REMOTE POSITION The onsite location, when needed, is in Ann Arbor, Michigan

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third-party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.