Collaborate with the Interventional Radiology Manager in overall operation of the unit, work together to enhance patient, customer, and employee satisfaction.
Act as back-up to the Interventional Radiology Manager.
Serve as a liaison between technical staff, faculty, nursing, and clerical staff and facilitate their collaboration to assist in the overall patient flow for the department
Approve payroll and monitor attendance records, including overtime and unscheduled time.
Coordinate staffing levels and scheduling across all areas of responsibility for technical staff.
Monitor, document, and resolve operational issues as they affect the site.
Authority to perform annual evaluations, hire or fire employees, and complete all necessary documentation.
Administer disciplinary and/or corrective action in accordance with Michigan Medicine and Radiology policies.
Administer disciplinary and/or corrective action in accordance with Michigan Medicine and Radiology policies.
Assist with resolution of image quality and billing issues and be responsible for process improvement implementation to include Joint Commission readiness.
Update, create, or maintain job knowledge documentation for technical staff.
Serves as a role model for exemplary customer service and endeavors to coach and motivate staff.
Practice and teach service excellence skills in the working environment.
Perform and support additional duties as directed by the Interventional Radiology Manager.