A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Customer service position responsible for meeting the highest standards of customer service in the Department of Radiology. Schedules Interventional Radiology clinics and procedures, and facilitates communications between patients, the public, payers, referring physicians and other health care providers seeking access to Michigan Medicine clinical and/or administrative personnel, or services.

SCHEDULING

• Coordinate the scheduling of patient and physician appointments and referrals in MiChart.
• Schedule procedures on Faculty Outlook calendar.
• Coordinate interventional procedures with other radiological studies and/or anesthesia.
• Obtain outside films and labs prior to patients? clinic appointments and procedures.
• Perform all other administrative duties related to the scheduling process.
• Identify and track reoccurring scheduling/operational problems and participate in resolution.

COMMUNICATION

• Communicate/collaborate with internal and external customers to ensure an integrated approach to service.
• Proactively serve as a liaison between customers and internal Michigan Medicine personnel to ensure adequate response and customer/patient satisfaction.
• Call and confirm patient appointments.
• Answer incoming phone calls and triage to appropriate location.
• Maintain accurate patient charting per departmental processes and policies.

• Utilize paging system to contact appropriate staff as required.

   

PAPERWORK

• Distribute patient appointment reminders when requested. 
• Demonstrate ability to complete multiple tasks independently.
• Required to have knowledge and adhere to Michigan Medicine and Departmental policies and procedures.
• Maintain security of all databases and confidential personnel and patient information

• 3-4 years of customer service experience.
• High School diploma or equivalent.
• Must have demonstrated good communication skills, both written and verbal.
• Excellent attendance record. 
• Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others.
• Ability to work independently in an ever-changing and potentially stressful environment.
• Demonstrate dependability, initiative, ability to prioritize, and ability to accept direction.
• Ability to spell correctly and use proper grammar.
• Strong organizational skills.

• Working knowledge of MiChart.
• Familiarity with medical terminology.
• Experience in a health care environment.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Monday-Friday, 8:30am-5:00pm, with the option for 4 10's after completing training. 40 hours per week

NCAC

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.