A cover letter and resume are required, outlining the reasons for your interest in this position and your skills and experience that directly relate to this position.

Do you enjoy working with technology and helping people solve problems? Join the ITS team at UM-Dearborn as a part-time ServiceDesk Technician!

In this role, you?ll be the first point of contact for tech support across campus; answering questions, troubleshooting issues, and keeping our labs and classrooms running smoothly. You?ll also assist with hardware maintenance, software setup, and hands-on tasks like organizing supplies and supporting A/V equipment.

No prior tech experience? No problem! We provide training! All you need is strong communication skills, a willingness to learn, and a problem-solving mindset.
 

ServiceDesk Technicians provide technical support for campus IT infrastructure to all university affiliates via various channels. Their responsibilities include (but not limited to):

• Handle Tier-1 Service Desk calls and chats, assisting with login issues, software guidance, and general troubleshooting.
• Troubleshoot and resolve issues with Windows/Mac OS, printers, VoIP phones, A/V equipment, and network connectivity.
• Perform deskside visits to assist faculty and staff with hardware, software, and connectivity problems.
• Reimage and configure computer systems for deployment; install and update hardware/software in offices, classrooms, and labs.
• Respond to classroom A/V emergencies and restore functionality quickly.
• Document, assign, and escalate IT issues using a Ticketing Application.
• Check, test, and maintain classroom and lab technology, including cleaning setups and organizing equipment and furniture.
• Investigate and document technical issues with lab and classroom devices, including UPRINT stations.
• Maintain and restock lab supplies: replace toner, clear paper jams, refill paper, and manage inventory.
• Collaborate with the Operations and A/V teams on IT projects and deployments.
   

University of Michigan student with a customer service background and familiarity with Windows, Apple, and mobile devices. Skilled in device installation, organization, and communication. Flexible and adaptable to work in teams or independently.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This position will start as fully on-site, with the possibility of additional flexibility after training. Hours are scheduled between 8 AM to 6 PM Mondays through Fridays. Shifts will be scheduled according to openings in your school schedule and will not change week-to-week.

May require working non-standard hours. Schedule subject to change. Punctual, regular, and consistent attendance is required.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.