Responds to general patient inquiries about clinic operations within their scope of practice.
Rooms patients (virtually and in person) and performs standard patient intake including taking vitals and other measurements, medical histories, medication reconciliation documentation, form(s) preparation, relevant screenings, following predetermined protocols and other tasks as assigned.
May obtain medical records and prepare medical information and reports for the appointment (e.g. reviewing Patient Summary Information, updating prescription information, etc.).
Performs room preparation and turnover task(s) assigned, including managing stretchers and beds where appropriate.
Completes clinic preparation for Living Donor appointments, including reviewing schedules, confirming required records and test results are available, and organizing relevant documentation for the care team.
Provides onsite intake and rooming support for Living Donor clinics and other transplant organ programs as assigned.
Medication preparation and/or administration per standing orders or UMHS and Ambulatory Care policies and guidelines, and competency.
Administers injections and immunizations appropriate per competency and Ambulatory Care policy and guidelines.
Performs medical laboratory/Point of Care (POC) testing and assists providers per competency or formal training with direct patient care that may include treatments, tests, or procedures.
Quality Control testing of POC equipment.
May manage forms and consent (virtual and in person) and provide routine patient instruction forms assigned by the clinic and within their scope of practice.
Contributes to a safe and secure environment for patients, visitors, faculty, and staff by following established procedures, policies, and guidelines.
Enter orders per policy co-signature required per standing order or Best Practice Alert (BPA).
Queue and pend medication renewals.
Take pictures and/or upload media (excluding ophthalmology) according to Ambulatory Care guidelines.
Observes patient status, report changes, and document accordingly.
Acts as a chaperone during sensitive exams, diagnostic, and therapeutic treatments, or upon patient request.
Informs patients of normal test results within their scope of practice.
Documents into MiChart within scope of practice.
Supports Living Donor and transplant-specific patient care activities, follow-up tasks, and communication with interdisciplinary care teams within scope of practice.
Efficiently and effectively prepares and organizes clinical and procedure rooms with appropriate equipment and supplies.
Continuously tracks the clinic patient flow, identifies holdups, and notifies patients if the schedule runs behind.
Cleans, stocks, and organizes clinic spaces (exam and supply rooms).
Maintains inventory and may manage PAR levels when appropriate.
Processes forms and in basket messages through MiChart.
May assist with prescription or procedure prior authorizations within scope of practice.
Disinfects and maintains equipment between cases according to Instructions for Use, policies, and guidelines; removes equipment not needed for next case and stores it appropriately.
Supports orientation and/or shadowing opportunities as assigned.
Participate in regulatory readiness processes.
Participation in Daily Management Systems huddles, staff meetings, quality improvement activities, and other Ambulatory Care initiatives as assigned (such as Safety Liaison, MiChart upgrades, or operational meetings).
Responsible if assigned and trained to vaccine reconciliation including Vaccines for Children (VFC) and all duties associated with this duty.
Partners with Living Donor Office providers, nurse coordinators, social workers, financial coordinators, and Transplant Operations staff to support clinic readiness and coordinated patient care.
Assists with obtaining outside records, diagnostic results, and supporting documentation needed for Living Donor evaluations, follow-up visits, and other transplant-related appointments.
Provides onsite support for other adult and pediatric transplant organ programs based on patient care and operational needs.
Maintains flexibility to support changing clinic schedules, staffing needs, and transplant program priorities.