The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost-effective administrative services to the university community. The SSC offers key financial and human resource transaction services to customers.

The SSC maintains a strong focus on customer service with expectations for timely and accurate processing of requests. Reporting to the Benefits Supervisor, each Benefits Intermediate Associate serves as a member of the Benefits Transactions Team (BTT). Each Intermediate Associate provides excellent written and verbal customer service while processing benefits and savings transactions received by the SSC and completing all associated tasks. You will be working in a high-volume, transactional environment which requires a strong attention to detail. This position is expected to meet productivity & accuracy standards. 

Work Location:

Because occasional on-site presence may be required, you are expected to live within a reasonable commuting distance to Ann Arbor. You are required to have a high-speed internet connection and a designated working space in your home. The home work environment should be free of distractions to ensure focus. You will have access to confidential information; therefore, the workspace should provide adequate privacy to protect sensitive information. Equipment, including a laptop and monitors, will be provided for your use. Occasional overtime may be required to ensure customer requests are completed on time.

Please Note:

Visa sponsorship is not available for this position.

• Develop subject matter expertise in the area of benefits through on-the-job training
• Spend 80% of time completing transactions
• Handle a high volume of tickets using a case management tool to open, document, process, and resolve tickets
• Process and update employment records for staff, faculty, non-students, and students
• Communicate via both email and phone to collect additional information and provide updates on ticket status
• Participate in continuous improvement projects
• Maintain over 150 unique business processes and navigate through variable benefit-related situations for U-M employees
• Other duties as assigned

• High school diploma or equivalent
• 1+ years of experience providing customer service 
• Intermediate level proficiency with data entry and computer skills 
• 1+ years of experience with business software solutions

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:

• Seven paid holidays and four paid season days
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

The University of Michigan, with an operating budget of more than $10 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas: Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Time and Leave, and Employment Process. To learn more about U-M SSC, please visit our website: www.ssc.umich.edu.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.