A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

BMC2 is a collaborative consortium dedicated to improving the quality of care and outcomes in patients who undergo cardiovascular procedures across the State of Michigan. BMC2 is developing a new heart failure Quality Improvement Program, which will take a population health-based approach to measuring outcomes and improving quality of care for patients with heart failure. The new program will bring together diverse stakeholders including patients, specialists, primary care physicians, and pharmacists. Support for BMC2 is provided by Blue Cross Blue Shield of Michigan and Blue Care Network as part of the BCBSM Value Partnerships Program. 

BMC2 is seeking an experienced Community Engagement Manager. This role will have primary responsibility for leading complex engagement and patient strategies for the launch and implementation of the BMC2 Heart Failure Quality Improvement Program. The role will also develop and manage broader communications and engagement strategies for the BMC2 Cardiovascular Consortium. This role will report to the BMC2 Administrative Director and will work collaboratively with core program leadership, external partners, and current members of the BMC2 team while supervising two engagement team staff members.

Project Leadership and Strategic Oversight 

• Oversee the delivery of multiple interrelated projects, ensuring alignment with BMC2 strategic goals, program implementation milestones, stakeholder needs, accessibility, and quality improvement priorities. 
• Coordinate integration of work performed by external partners, vendors, consultants, or affiliated organizations, when applicable. 
• Monitor relevant project or departmental budgets in partnership with BMC2 leadership and administrative staff. 

BMC2-HF Engagement Strategy

• Develop engagement approaches that meet stakeholders where they are and reflect what they value. 
• Lead the development of role-specific educational campaigns, workflow handouts, implementation tools, presentations, reports, infographics, and other stakeholder-facing deliverables. 
• Position the program as a practical tool that supports evidence-based care delivery, guideline-directed medical therapy, continuous improvement, and better patient outcomes. 

Patient and Community Engagement

• Lead patient and community engagement projects that support trust-building, inclusive participation, and improved care delivery. 
• Ensure that patient and caregiver advisors serve as active stakeholders in program implementation, patient-facing communications, and improvement priorities. 
• Coordinate with population health CQIs, MSHIELD, and other partners to connect patients with resources related to social drivers of health. 

BMC2 Consortium-Wide Engagement and Communications Strategy

• Develop and lead integrated communication plans that support BMC2?s quality improvement mission, statewide impact, clinical priorities, patient-centered initiatives, and value to participating sites and partners. 
• Ensure all communications are accurate, accessible, and appropriate for audiences with varying levels of clinical, technical, and health literacy expertise. 
• Oversee development of executive-ready content, including translating complex program data, quality improvement findings, clinical priorities, and program outcomes into clear, compelling, audience-specific communications. 

Partner, Payer, and Executive Communications 

• Lead development of partner-facing communications that demonstrate the value, credibility, and impact of BMC2 and BMC2-HF. 
• Support disciplined reporting to Blue Cross Blue Shield of Michigan and other key stakeholders. 
• Elevate social impact initiatives as a core component of the BMC2-HF partnership, particularly work that reduces barriers to evidence-based care and supports higher-risk populations. 

Staff Supervision and Resource Coordination

• Supervise the BMC2 engagement team employees, including staff focused on patient engagement, community engagement, communications, or related program activities. 
• Assign work, establish priorities, monitor performance, and support staff development. 
• Facilitate team meetings, project check-ins, and cross-functional workgroups.

• Bachelors degree in public health, health communication, health administration, communications, social work, public policy, community engagement, or a related field, or an equivalent combination of education and experience. 
• More than eight (8) years of relevant experience in project leadership, program management, communications strategy, stakeholder engagement, community engagement, patient engagement, health care, public health, quality improvement, or a related field. 
• Experience building relationships with diverse stakeholders, including clinical teams, administrators, patients, caregivers, community partners, and external organizations. 
• Strong written, verbal, interpersonal, and presentation skills. 
• Experience supervising, mentoring, or directing the work of staff or project teams. 
• Demonstrate the following skills: Integrity, strong initiative, problem-solving, high reliability, ownership and accountability, flexibility and resiliency, customer service focus, and organized/task-oriented
   

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Why Work at BMC2?

1. Mission-driven Impact: Contribute to improving cardiovascular care and outcomes for thousands of patients across Michigan, making a real difference in patients? lives.
2. Collaborative Environment: BMC2 brings together multidisciplinary healthcare professionals - physicians, nurses, coordinators, administrators, payers, and quality leaders - from across the state to share ideas, best practices, and innovative solutions.
3. Statewide Impact: Play a part in projects that drive change not just locally, but at a statewide level, working with patients, hospitals, and partners from many communities.
4. Commitment to Integrity and Quality: The BMC2 Coordinating Center emphasizes transparency, trust, and quality improvement, making it a great environment for those who value integrity and high standards.
5. Supportive Culture: Work within a supportive team that values lived experiences in all forms and the professional growth of its members.
6. Reputation: Be affiliated with an established and respected organization, known nationally & internationally for advancing patient care.
    

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.