To ensure full consideration, applications must include all the following in a single document:

• A cover letter describing your interest in the position and your experience directly relevant to the work of the position
• A resume / CV
• A list of three professional references, including their names, contact information, and your professional relationship. At least one reference should be a current or most recent supervisor. 

The University of Michigan-Dearborn has an exciting job opportunity for a Temporary Access Services Associate in the Mardigian Library. Any time the library is open, a member of Access Services is available to help students, faculty, staff and visitors find and use our collections, services and resources. As a member of the Access Services team, this position handles the coordination and delivery of public-facing services: circulation services, library information services, first-tier reference services, campus information and ensures a safe and welcoming environment.

The successful candidate will thrive on a team dedicated to providing excellent customer service with empathy and respect and will contribute to the continual improvement of Access Services. This position reports directly to the Head of the Access Services Department.

Note, the responsibilities and associated percentage of time spent on the specific job functions below are what is anticipated for this position. The associated percentage of effort may shift and change over time.

The duration of this position is 6 months with the possibility of extension.

Shift/Hours/Days:  Monday-Friday, 8:30am - 5:00pm

Hours subject to change depending upon the needs of the library, including extended hours during Final Exams. 

Anticipated Start Date: No later than August 12, 2026

In-person oversight of the Mardigian Library Info Desk

• Provide excellent customer service to all faculty, students, staff, and guests
• Assist patrons in locating library resources and services and general campus resources
• Respond to inquiries in-person, over the phone or via email about library policies,
• procedures, and services
• Provide first-tier reference service in-person and virtually through Springshare LibApps

(e.g. LibChat, LibAnswers)

• Manage the training and daily work of library student employees and guide them as

young professionals

•  Reliably report to the library on time and close the library at 10:00 p.m.
  • Hours may change depending upon the needs of the library. Appropriate notice will be given for any schedule change due to final exams, intersession, or campus holidays.
• Contribute to a respectful and productive work environment

Cash Management 

• Receive and record fines and payments
• Process cash and credit card transactions, balance the cash register
• Clear blocked patron records

Circulation Services 

• Operate automated circulation system (Innovative Interfaces Sierra)
• Run reports and notices using Sierra integrated library system
• Assist with special projects and other duties as assigned

Events 

• Review and approve/deny reservation requests for event space in the library building
• Provide support for events held in library spaces such as managing set up/break down

and liaising with the event contact

• Bachelor's degree or an equivalent combination of education and experience
• Proficiency with Google Suite and MS office (Docs, Slides, Sheets, Word, Excel) and

comfort using computers and technology

• Demonstrated critical thinking skills and the ability to work independently with minimal

supervision

• Ability to work effectively in a team-based, collaborative environment
• Must be able to reliably and consistently report to work
• Flexibility to work changing schedules when necessary according to library needs
• Ability to communicate effectively both orally and in writing with colleagues and library

patrons

• Strong interpersonal skills, strong customer service ethic and responsible decision

making skills

• Capable of effectively balancing multiple priorities and projects
• Ability to maintain library policies with faculty, staff, students and the public
• Ability to move throughout the building; bend, reach and shelve items; push/pull fully

loaded carts or other large items up to 40 pounds

• Previous experience with library work
• Experience with library automation (Sierra/Millennium experience a plus)
• Familiarity with Library of Congress Call Number system
• Demonstrated commitment to practices that enrich an inclusive and equitable campus community

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Applicants must have appropriate work authorization at the time of application. This position is not eligible for visa sponsorship.

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

Applications will be reviewed as received throughout the posting period and continue until the position is filled.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.