A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

The Michigan Arthroplasty Registry Collaborative for Quality Initiative(MARCQI) is a Blue Cross Blue Shield of Michigan (BCBSM) and Blue Care Network (BCN) Collaborative Quality Initiative (CQI) that aims to address inconsistencies and variations in patient outcomes related to hip and knee joint replacement surgery. The goals of MARCQI are to create a statewide quality improvement infrastructure by developing a consortium of hospitals in Michigan to engage in quality improvement activities for hip and knee joint replacement surgery procedures and reduce the costs of this care in the State of Michigan. We are bringing together arthroplasty practices across the state of Michigan to collaborate and share data regarding processes of care and clinical outcomes in the treatment of hip and knee replacement procedures. We are currently looking for a highly skilled individual who will serve as a Site Support Coordinator in the role of a Program Evaluation Specialist for our Coordinating Center full time located in Ann Arbor, Michigan.

This person will serve as the interface between the Program Directors, Program Manager, Assistant Site Support Manager, Coordinating Center staff and participating sites for quality assurance, and will be responsible working closely with the Assistant Site Support Manager to ensure data quality, partner engagement, support site quality improvement activities, and disseminate and implement MARCQI resources and quality improvement aims. 

Specific responsibilities will include, but are not limited to the following:

Data Quality Assurance & Site Support (85%)

• On-board new statewide partners with the Assistant Site Support Manager and Program Manager 

• Build and maintain relationship across participating sites?including visiting (at maximum) twice yearly to evaluate data quality assurance adherence to program procedures and data quality and evaluate the performance of participating sites. 

• Communicate site review and visit findings MARCQI coordinators and managers; providing timely and informative/constructive feedback to each site based on visit results 

• Identify and report issues of data validity, clinical data entry, or issues regarding incomplete cases to the Program Manager and other Coordinating Center staff. 

• Serve as the main contact and liaison for MARCQI partner Site Coordinators (e.g., questions regarding data variables and definitions)

• Support the developing and testing of data collection strategies and tools (e.g., data elements, data registry), and provide training and education for the participants on program requirements. 

• Establish consistent data collection, reporting, evaluation systems, and procedures

• Lead abstractor education framework and training sessions with site support coordinator partners

• Lead and support the abstractor breakout sessions and educational phone calls

• Address data registry access issues and concerns

• Support participating site?s quality improvement activities and goals

• Identify issues preventing program participants from meeting goals and navigating potential strategies to resolve the challenges 

Project Coordination (10%)

• Create and maintain documentation of procedures/processes.

• Support quality improvement workgroups and committees.

Administrative (5%)

• Attending all collaborative-wide meetings and abstractor support sessions

• Completing other assigned projects, as needed.

• Bachelor's degree in health care field or nursing or quality or public health or Registered Health Information Technician certification is required. 

• Minimum of two years' experience in a health care setting is required (with experience navigating medical records). 

• 4-7 years of experience in analyzing processes, data collection, and quality improvement opportunities

• Proficiency in Microsoft Office Suite (e.g. Outlook, Word, Excel, PowerPoint, Teams), Google Suites (e.g. Docs, Sheets, Drive), DropBox, Asana.com, and Zoom.

• Excellent interpersonal and communication skills (both written and oral). 

• Premier customer service experience

• Ability to work cohesively in a team

• Independently address tasks with minimal direct supervision. 

• Meticulous organizational skills with the ability to effectively manage multiple relationships and priorities

• Individual must be able to be in the office in Ann Arbor, Michigan 3-4 days a week and travel to meetings and participating locations across the state throughout the year.

• Master's degree in a health care, nursing or quality field is preferred. 

• Experience with data collection in clinical research or quality improvement is highly desirable. 

• Public speaking proficiency.

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This is a hybrid position (at least 3-4 days in the office weekly). New employees can expect to be asked to come into the office with more frequency (~4 days a week) for the first 6 - 12 months

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.