A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Welcome and check patients in. Maintain accurate patient records and documentation. Determine existence of previous registration if applicable and verify/ update insurance information. If new patient, complete registration documentation. Enter new patient information into the EHR system including demographic details, medical history and insurance coverage. Obtain and verify the correct mailing address, phone number, and other personal/demographic information. Verify proper consents are on file and completed. Obtain all signatures for non-covered service prior to appointment. Obtain copay amounts and give estimates to parents. Scan patient paperwork, insurance cards into the EHR system. Check patients out; confirm payment was collected and billing and diagnosis codes were entered. Communicate appointment changes or instructions to patients/parents. Announce patient arrivals over the intercom in a professional manner. Schedule appointments for return visits. Maintain high attention to detail by reviewing all work for completeness and accuracy in compliance with system quality assurance policies and procedures. 

Serve as the point of contact between the patients, providers and administrative staff. Triage phone calls within established guidelines for immediate attention for patient payments, directions and scheduling information. Schedule patients for multiple clinics; PreDoc, Graduate, Hospital Dentistry Clinic and Pediatric Orthodontics clinics. Determine insurance eligibility through patient card and verify with guarantor. Utilize electronic insurance verification system to verify insurance benefits and determine copay and/or coinsurance for the patient's services. Manage front desk mail, email and phone messages. Collect cash and credit card payments from parents/patients using established guidelines to determine patient pay portion, insurance portion of professional courtesy as assigned. Reconcile clinic cash collections daily. Assist patients with billing and insurance inquiries. Display excellent customer service and attitude towards patients, parents, students/residents, faculty and staff.

High school diploma or equivalent combination of education and experience. One year of customer services experience.  

Experience in an outpatient clinic setting. Knowledge of dental terminology. Exceptional interpersonal skills. Knowledge of Word, Excel and Dropbox. Knowledge of dental insurance plans. Welcoming personality. Ability to work in a team environment. Ability to multi-task in a busy and hectic clinical environment. Excellent attendance record. Knowledge of EPIC. Familiarity with the Dental School.

Being part of something greater, of serving a larger mission of discovery and care, that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.

The School of Dentistry is consistently ranked as the #1 dental school in the United States and the world. We embrace diversity in many forms and champion diversity of thought and culture. Our Mission, core values, and additional information about our school can be found on our website. The University of Michigan also offers comprehensive benefits to help you stay well and to support you as you plan for a secure future. Benefits include:

• Generous paid time off for vacations, holidays, sick time, season days, and paid parental leave.
• A retirement plan that provides two-for-one matching contributions after the first year of employment.
• Many choices for comprehensive health insurance.
• Life insurance.
• Flexible spending accounts for healthcare and dependent care expenses.
• Work-life programs to strengthen a workplace culture that supports personal and family life, including child care, elder care, lactation resources, and mental and emotional health services.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule: Onsite Monday through Fridays from 7:30 to 4:30

School of Dentistry 1011 North University Ave Ann Arbor, MI 48109

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.