A cover letter and resume are important submissions for the hiring team to get a sense of your experience and skill set. Submit both a cover letter and resume as one file.

The review of resumes will begin when the posting closes. Applicants selected for an interview will be contacted via email. The interview process will consist of an initial 30-45 minute screening interview and one or two additional interviews for select candidates. Additionally, samples of relevant work may be requested.

The Taubman College of Architecture and Urban Planning is looking for a print and a/v services associate to support our printing lab and IT department. Reporting to the printing specialist (our organizational chart), your main responsibilities will include assisting in our printing lab by working on print jobs, answering customer questions, operating the cash register, and supporting our equipment loan program. You will also help provide onsite A/V support for classes and events, offer general IT support throughout the college, and assist with the implementation of new technologies.

Note: This job is situated in Ann Arbor and daily on-campus work is required. The anticipated schedule for this position is Monday through Friday from 7:00am - 4:00pm with some additional weekend and overtime hours for final review support.

  Print Services

•  Assist with large and small-format printing, including lab opening duties, print checkout, cashiering, inventory, stocking, and ordering

   

• Support printing lab operations by running printer diagnostics, organizing materials, creating signage/handouts, and improving lab efficiencies
• Assist with equipment checkout processes, website updates, and related inventory management
• Assist with basic training for student workers as needed

A/V

• Troubleshoot and resolve issues related to classroom A/V, computers, hardware, software, and media equipment
• Document service requests, maintain equipment, and create or update technical support materials and user guides
• Educate customers on available A/V services, equipment use, standard configurations, and IT policies
• Collaborate with team members, service groups, and the IT manager on technical issues, A/V projects, and process improvements

General

• Provide high-quality customer service and technical support to faculty, staff, and students in person and via Zoom, phone, email, and chat
• Monitor printing lab and IT email inboxes; respond to inquiries and service requests in a timely manner
• Perform other evolving duties as assigned

• High school diploma or equivalent
• Experience in customer service, technical support, printing services, media services, or a related environment
• Basic knowledge of computers, printers, classroom A/V equipment, and common software applications
• Experience troubleshooting hardware, software, printing, and A/V issues
• Ability to provide professional support to faculty, staff, students, and visitors in person and through email, phone, Zoom, or chat

The work requires, or the supervisor approves a fully onsite presence. Onsite is defined as a designated U-M owned or leased work location within or outside of the State of Michigan.

The salary for this position is $45,000 - 48,000. Factors used to determine salary include experience, knowledge and skills for the position. You are encouraged to discuss salary questions to honor transparency throughout the recruiting process.

In addition to a career filled with purpose and opportunity, U-M offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include generous time-off; retirement plan with two-for-one matching contributions after the first year; many choices for comprehensive health insurance; life insurance; long-term disability coverage; and flexible spending accounts for healthcare and dependent care expenses. Learn more about U-M benefits.

Please note:

• Relocation assistance is not provided for this position
• Authorization to work in the U.S. is a precondition of employment. Applicants will not be sponsored for work visas.

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.