Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

We, the staff and faculty of the Rogel Cancer Center team, are committed to advancing medicine and serving humanity through living and teaching our core values of Respect and Compassion; Collaboration; Innovation; and Commitment to Excellence.

Each employee is expected to understand and demonstrate that in every interaction we represent our entire organization in the care we provide and in the courtesies, we extend to patients, families, and each respective team member. The Rogel Cancer Center is dedicated to partnering with patients and families to deliver the safest and highest quality of health care. Ensuring a Patient and family-centered experience according to the Health System Service Excellence Goals is a priority to the care of our patients. The individual chosen will be responsible for meeting the highest standards of customer service including, exhibiting a professional and positive image when interacting with patients, faculty and staff.

Primary responsibilities:

This position primarily supports Pre-Transplant with scheduling and supporting Pre-Transplant RN Coordinators.

Duties include, but is not limited to accurate and efficient scheduling of patients by utilizing MiChart, updating spreadsheets, mailing patient's itinerary, new patient packets and tissue typing kits, organizing new patient meeting list and NMDP/Be the match correspondence. 

When needed the role would also support clinic with check in/out, scheduling of patients and inbasket support. Take payments for services. Able to request and process all patient payments, both copays and outstanding balances. Accurately reconciles and balances receipts and payments collected. Able to enter valid and complete information into Cadence. Follow protocols  for verifying all patient demographics and insurance information. Other clerical duties as assigned are inbaskets and reschedules.

Advanced MiChart responsibilities

• Maintain responsibility for MiChart grids as directed
• Manage complex billing and referral work queues
• Template editor, including provider template submission & changes
• MiChart Reporting functions; ability to run MiChart reports and analyze as needed
• Oversee assigned MiChart In-Basket 
• Same Day / Next Day Pager
• Coordinate faculty schedules
• Help maintain Resident staffing schedules
• Help maintain up to date and detailed scheduling requirements for provider templates
• High-functioning scheduler has the ability to make complex scheduling decisions and coordination across departments
• Serve as lead for entire clinic to provide room allocation for urgent and routine add on clinics

Provide complex clerical support services

• Process Provider time off requests as given
• Obtaining and tracking pre-appointment records; including but not limited to lab and diagnostic results, appointment clearances, progress notes, etc. 
• Manage clinical databases, if applicable
• Responding to concerns, questions, and complaints from patients
• Cross coverage for PS Assistant and Associate roles in all clinics

General Duties/Office Support

• Maintain supplies in department
• Prepare and distribute patient education materials and other general office functions i.e. Fax server monitoring, copy and image documents etc. 
• Other general office functions
• Serve as a mentor for Patient Services Assistants and Associates
• Assist in onboarding new team members, providing resources to facilitate the learning of position.
• Manage, coordinate, and maintain external relationship with Outreach clinics (non-um clinics), if applicable
• Participate and lead in team/clinical huddles and meetings

• Graduation from high school or an equivalent combination of education and experience.

• Minimum 3 years of experience

   

• 3 or more years of customer service experience within a medical environment
• A minimum of 3 years of previous work experience working with the public.
• Prior experience performing complex scheduling
• Familiarity with obtaining medical records or professional medical billing
• Demonstrated ability to interact with a diverse population
• Strong organizational and prioritization skills
• Demonstrated record of excellent attendance
• Exhibits a professional and positive image when interacting with patients, faculty, and staff
• Able to handle multiple responsibilities in a fast-paced environment with accuracy
• Demonstrated ability to work well under pressure and meet deadlines
• Demonstrated strong problem-solving skills
• Demonstrated excellent customer service skills with the public
• General office practice experience is required
• Demonstrated excellent verbal and written skills
• Exceptional interpersonal skills and the ability to work well within a team
• Ability to communicate effectively
• Demonstrated active listening and information technology skills
• EPIC/MiChart experience.
• Experience working within a large, complex health care setting. 
• Prior experience performing complex scheduling.
• Ability to understand medical documentation and general knowledge of medical terminology.
• Knowledge of university policies & procedures.

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Monday through Friday; 40 hours per week

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.