Works with the primary care teams to manage patient flow in a fast-paced outpatient setting. This position will primarily be in our Obstetrics & Gynecology department. The employee will be cross trained in our adult and pediatric practices. Essential Skills include: Efficient patient intake, information gathering, direct patient care (specimen processing, bench lab testing, EKGs, etc.) data entry, managing clinic flow, preparing patients for procedures, medication administration with appropriate documentation, clinical support to providers, patient follow-up, prescription management and other supporting processes.
Patient Intake:
- Responds to general patient inquiries about clinic operations within their scope of practice.
- Rooms patients (virtually and in person) and performs standard patient intake including taking
vitals and other measurements, medical histories, medication reconciliation documentation,
form(s) preparation, relevant screenings, following predetermined protocols and other tasks as
assigned. - May obtain medical records and prepare medical information and reports for the appointment (e.g.
reviewing Patient Summary Information, updating prescription information, etc.). - Performs room preparation and turnover task(s) assigned, including managing stretchers and
beds where appropriate.
Patient Care:
- Medication preparation and/or administration per standing orders or UMHS and Ambulatory Care
policies and guidelines, and competency. - Administers injections and immunizations appropriate per competency and Ambulatory Care
policy and guidelines. - Performs medical laboratory/Point of Care (POC) testing and assists providers per competency or
formal training with direct patient care that may include treatments, tests, or procedures. - Quality Control testing of POC equipment.
- May manage forms and consent (virtual and in person) and provide routine patient instruction
forms assigned by the clinic and within their scope of practice. - Contributes to a safe and secure environment for patients, visitors, faculty, and staff by following
established procedures, policies, and guidelines. - Enter orders per policy co-signature required per standing order or Best Practice Alert (BPA).
- Queue and pend medication renewals.
- Take pictures and/or upload media (excluding ophthalmology) according to Ambulatory Care
guidelines. - Observes patient status, report changes, and document accordingly.
- Acts as a chaperone during sensitive exams, diagnostic, and therapeutic treatments, or upon
patient request. - Informs patients of normal test results within their scope of practice
- .Documents into MiChart within scope of practice.
Administrative and Clinical Workflow Support:
- Efficiently and effectively prepares and organizes clinical and procedure rooms with appropriate
equipment and supplies. - Continuously tracks the clinic patient flow, identifies holdups, and notifies patients if the schedule runs behind.
- Cleans, stocks, and organizes clinic spaces (exam and supply rooms),
- Maintains inventory and may manage PAR levels when appropriate.
- Processes forms and in basket messages through MiChart.
- May assist with prescription or procedure prior authorizations within scope of practice.
- Disinfects and maintains equipment between cases according to Instructions for Use, policies, and guidelines; removes equipment not needed for next case and stores it appropriately.
- Transport and prepares surgical instruments for sterile processing.
- Supports orientation and/or shadowing opportunities as assigned.
- Participate in regulatory readiness processes.
- Participation in Daily Management Systems huddles, staff meetings, quality improvement activities, and other Ambulatory Care initiatives as assigned (such as Safety Liaison, MIChart upgrades, or operational meetings)
- Responsible if assigned and trained to vaccine reconciliation including Vaccines for Children (VFC) and all duties associated with this duty.
- Perform other related duties within scope of practice as assigned.