ITS empowers U-M faculty, researchers, staff, and students through innovative technology solutions that support teaching, learning, research, and work. We are committed to delivering cohesive digital experiences and enabling university-wide transformation by:

Elevating the customer experience through proactive, responsive, and high-quality service

Ensuring IT security and privacy while fostering innovation in an open academic environment

Enabling data-informed decision-making across the institution

Delivering intuitive and scalable research computing solutions

Building a world-class, reliable, and forward-looking technology infrastructure

We value professionals who are proactive, adaptable, and collaborative individuals who can navigate ambiguity, move with urgency, and contribute to both team success and long-term strategic initiatives.

Information and Technology Services ITS at the University of Michigan is seeking a Facilities Assistant to provide day-to-day facilities support across multiple ITS buildings and work areas.

This position serves as a key point of contact for facilities-related needs, including building maintenance, space support, deliveries, office moves, phone/data requests, and audiovisual equipment issues. The Facilities Assistant will evaluate, prioritize, communicate, and respond to staff service requests, ensuring timely follow-up and resolution.

The role also serves as a liaison with U-M Facilities and Operations, vendors, service teams, and ITS staff to coordinate repairs, building access, deliveries, moves, and other facilities support needs. The ideal candidate is organized, customer-service focused, detail-oriented, and comfortable balancing multiple requests in a fast-paced environment.

Facilities Support and Service Requests

• Receive, evaluate, prioritize, and respond to staff service requests related to building maintenance, space needs, phone/data services, audiovisual equipment, and general facilities concerns.
• Submit and track work requests with U-M Facilities and Operations, service support groups, vendors, and other campus partners.
• Communicate request status, follow up on open items, and ensure issues are resolved in a timely and professional manner.
• Serve as a building liaison for facilities-related work, repairs, service visits, and vendor coordination.
• Assist with basic troubleshooting and coordination for common facilities, AV, and workplace support issues.
• Maintain accurate records of requests, work orders, updates, and resolutions using appropriate systems and tools.

Deliveries, Moves, and Inventory

• Coordinate, receive, and distribute incoming and outgoing deliveries, including supplies, packages, equipment, and mail across multiple ITS locations.
• Move and transport items weighing up to 50 pounds from loading docks, vehicles, storage areas, offices, and other campus locations.
• Assist staff with office moves, including coordinating and moving files, equipment, supplies, and personal work materials to new locations.
• Maintain office and general supply inventories, place supply orders as needed, and distribute supplies to staff and work areas.
• Help keep shared storage areas, supply rooms, and facilities spaces organized and accessible.

Customer Service and Team Collaboration

• Provide responsive, courteous, and professional service to ITS staff, campus partners, vendors, and visitors.
• Communicate clearly and effectively with individuals and groups regarding facilities requests, timelines, access needs, and service updates.
• Build and maintain positive working relationships with internal teams, U-M service departments, and external vendors.
• Handle sensitive information and access-related matters with appropriate confidentiality and discretion.
• Support a safe, functional, and welcoming work environment for ITS staff and guests.

Process Improvement and Documentation

• Contribute to the review and improvement of facilities processes, procedures, and standards.
• Help develop, update, and maintain documentation related to facilities support, building procedures, inventories, and service request processes.
• Support adoption of new tools, technologies, and business processes that improve facilities operations.
• Stay current with relevant systems, tools, and campus procedures related to facilities support.

• High school diploma or equivalent combination of education and experience.
• Minimum of one year of experience in a related role requiring customer service, organization, prioritization, confidentiality, troubleshooting, attention to detail, and the ability to work independently.
• Valid driver's license and ability to meet the requirements for operating a University-owned vehicle.
• Ability to accurately enter and maintain information in databases, ticketing systems, work order systems, or similar tools.
• Ability to move, transport, and maneuver equipment, files, supplies, and other materials weighing up to 50 pounds.
• Ability to ascend/descend stairs and move materials between vehicles, loading docks, storage areas, offices, and various campus locations.
• Demonstrated ability to use appropriate resources, systems, and tools to complete day-to-day facilities tasks.
• Strong interpersonal and communication skills.
• Demonstrated commitment to providing quality service and support in a professional environment.

• Associate degree or certification in facilities management, building operations, business operations, or a related field.
• Experience working in a higher education, technology, or office-based environment.
• Experience using work order, ticketing, inventory, or space management systems.
• Familiarity with Microsoft Office, Google Workspace, Microsoft Visio, CAD software, or similar tools.
• Experience coordinating with vendors, building maintenance teams, or campus service providers.
• Basic knowledge of office AV equipment, conference room support, or workplace technology.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Organizational Competencies

Successful candidates will be expected to demonstrate the following competencies:

Customer Service

• Understands customer needs and responds with professionalism, urgency, and follow-through.
• Assesses the priority of requests and provides timely updates to customers and stakeholders.
• Works to meet or exceed service expectations.

Communication

• Communicates clearly, respectfully, and effectively both verbally and in writing.
• Shares accurate information with appropriate audiences.
• Keeps team members, customers, vendors, and campus partners informed of status, next steps, and expected timelines.

Relationship Building and Interpersonal Skills

• Builds and maintains positive working relationships within and outside the immediate work group.
• Interacts with others in a friendly, open, respectful, and collaborative manner.
• Maintains confidentiality and exercises good judgment when handling sensitive information.

Problem Solving and Prioritization

• Identifies issues, gathers relevant information, and works with others to determine appropriate solutions.
• Manages multiple requests and priorities at the same time.
• Uses available resources, systems, and campus partners to resolve basic facilities-related problems.

Accountability and Attention to Detail

• Takes ownership of assigned work and follows through to completion.
• Maintains accurate records, inventory information, and service request updates.
• Demonstrates reliability, organization, and attention to detail in daily work.

Physical Requirements

This position requires the ability to move throughout multiple buildings and campus locations. The role includes moving, transporting, pushing, pulling, and maneuvering items weighing up to 50 pounds, as well as ascending/descending stairs and accessing loading docks, storage rooms, offices, and shared work areas.

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.