Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

• Manage advanced MiChart responsibilities, including maintaining MiChart grids and supporting complex scheduling workflows.

   

• Serve as template editor, including processing provider template submissions and template changes.
• Coordinate faculty schedules and maintain resident staffing schedules.
• Maintain accurate, up-to-date, and detailed scheduling requirements for provider templates.
• Run MiChart reports and analyze data as needed to support clinic operations.
• Function as a high-level scheduler with the ability to make complex scheduling decisions and coordinate schedules across departments.
• Serve as the clinic lead for room allocation, including urgent and routine add-on clinics.
• Provide backup support to the referral coordinator/billing representative.
• Provide backup support for the form's completion process.
• Provide backup support to patient service assistants as needed.

• Graduation from high school or an equivalent combination of education and experience

• Minimum 3 years of experience

   

• 3 or more years of customer service experience within a medical environment
• Knowledge of basic medical terminology
• Prior experience performing complex scheduling
• Exceptional interpersonal skills and ability to work well within a team setting
• Communicates effectively
• Demonstrates active listening, written, verbal and information technology skills
• Ability to multi-task in a fast paced, multi-disciplinary clinical setting. 
• Demonstrated excellent attendance

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.