The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost-effective administrative services to the university community. The SSC offers key financial and human resource transaction services to customers.

Reporting to the Employment Process Supervisor, you will serve as a critical member of the Employment Processing Team. You will be assigned to a Regional I-9 Center and will process all I-9 paperwork for university employees.

Work Locations:

This position is 100% on-site in Ann Arbor, MI. Candidates must be available to work at any of the following University of Michigan processing locations:

• The Michigan Union (Central Campus)
• The Shared Services Center (Off Campus)
• Pierpont Commons (North Campus)

Work Schedule

• Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m.
• Training: Mandatory training begins August 17th.
• Peak Dates: August 21st - September 25th

Please Note:

• Visa sponsorship is not available for this position

• Process electronic and paper-based I-9 forms for new and existing employees in a high-volume environment
• Conduct physical examinations of original identity and employment authorization documents to ensure federal compliance
• Toggle efficiently between multiple websites and internal university systems such as M-Pathways (PeopleSoft) to access and review employee record verification
• Maintain strict confidentiality while handling sensitive personal information and protected employee data
• Other duties as assigned

• High School diploma or equivalent
• 1+ years of experience providing Customer Service
• Intermediate level proficiency with data entry and computer skills
• 1+ years of experience with business software solutions

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

The University of Michigan, with an operating budget of more than $10 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas: Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Time and Leave, and Employment Process. To learn more about U-M SSC, please visit our website: www.ssc.umich.edu.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.