A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

We are actively seeking compassionate, enthusiastic, and patient-oriented individuals who will share in the goal of creating the ideal experience for patients, families and employees.
 

Patient Services Intermediate will provide clerical, scheduling, and Reading Room Coordinator services in an outpatient setting while providing excellent customer service to patients and providers and maintaining a demeanor complementary to medical ethics and Michigan Medicine's mission, vision, values, and goals.
 

ESSENTIAL
 

Performs Clerical, Scheduling, & Radiology Reading Room duties as directed by Supervisor or Lead:

• Maintain accurate patient records and documentation, ensuring compliance with confidentiality and privacy
  regulations (HIPAA)
• Utilize proper telephone skills in directing and transferring incoming calls.
• Accurately enter patient, study, and physician information into the Radiology information system (Radiant) and be knowledgeable of the system as it pertains to your duties.
• Accurately enter codes and pertinent information.
• Be proficient in digital processes as they pertain to your duties: image archiving; PACS, CD burning, troubleshooting printer problems, and providing comparisons for interpretations.
• Be proficient in work processes; directing order requests and protocols as per study ordered; promptly providing radiologists with assistance as appropriate per role; monitoring and resolving order issues and unread studies; promptly handling all call reports & STAT reads Liaison between Radiology and all clinics or departments outside of Radiology.
• Consistently update RRC manual with process and/or workflow changes.
• Answer incoming phone calls and triage to appropriate location.
• Accurately record any phone messages and assure they are forwarded appropriately.
• Receive and assist patients and other customers.
• Be able to follow customer service guidelines consistently.
• Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others.
• Ability to work independently in an ever-changing and potentially stressful environment.
• Demonstrate dependability, initiative, ability to prioritize, and ability to accept direction.
• Good oral and written communication skills.
• Working knowledge of MiChart, Radiology Information System (Radiant), Life Image, PACS Cube, and Sectra.
• Promote personal comfort and convenience of patients and families by routinely checking their needs.
   

RELATED DUTIES

• Interact with patients, staff, and providers in a spirit of customer service, cooperation, and teamwork.
• Demonstrate proper leadership and communication skills when assisting patients, staff, or providers with problem resolution.
• Maintains proper attendance.
• Maintain patient confidentiality and adhere to HIPAA guidelines.
• Dress appropriately and within departmental guidelines.
• Assist all co-workers, patients and interdepartmental staff as needed or as pertains to your duties.
• Coordinate and schedule Radiology procedures.
• Perform Chaperone duties as required.
• All RRC duties as assigned.
• All other related Radiology duties as needed.
• Float Patient Services Intermediate completes all duties as listed above in addition to providing coverage at the multiple offsite locations.

PHYSICAL REQUIREMENTS

• Can spend 40% of the time assisting technologists, and nurses. Responsibilities include assisting the patient to prepare for the diagnostic examination, walking patients to and from the appropriate changing areas, and walking 1st and 2nd doses of oral contrast preparations to patients. This can also include maneuvering patients with mobility devices through hallways to appropriate changing areas.
• Assisting team members with tablet distribution, walking to waiting areas to assist patients with filling out questionnaires, and covering for breaks/lunches.
• Can spend 20% of time with inventory management and infection prevention. Lifting and stocking of linens, oral contrast bottles in refrigerator and on shelves, and unloading and stocking office supplies. Keeping the area clean and in compliance with TJC standards (cleaning workspaces, tablets, counter tops, wheelchairs, and patient waiting spaces).
   

• High School diploma or equivalent

• Minimum 3 years of experience

   

• 3 or more years of customer service experience within a healthcare setting
• Previous experience with MiChart, Radiant, Orthopedics, US, Xray, DEXA, MR, Radiology is desired.
• Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others 
• Ability to work independently in an ever-changing and potentially stressful environment 
• Demonstrate dependability, initiative, ability to prioritize, and ability to accept direction 
• Good oral and written communication skills 
• Strong organizational skills 

• Excellent attendance record 

   

• Excellent interpersonal and communication skills.  
• Demonstrates critical thinking skills, ingenuity, creativity and professionalism.  
• Dependability and Flexibility
   
   

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Taubman, Mon-Fri only, between 7a-6p

Flexible availability is needed for Mon-Fri, between 7a - 6p, No Weekends/Holidays for Taubman Radiology location

Ypsilanti, as needed, Mon-Fri, between 7a-7p, Sat 8a-12p

Flexible availability for Ypsilanti on a as needed basis, no holidays for Ypsilanti Radiology location  
 

A.Alfred Taubman Health Care Center

Outpatient Radiology Dept, Second Floor
1620 E. Medical Center Drive
Ann Arbor, MI 48109

Ypsilanti Health Center (YHC)

Radiology, Floor 1
300 W Michigan Avenue
Ypsilanti, MI 48197
 

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.