A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

The Department of Pathology, Division of Pathology Informatics is seeking a new member to fill the Desktop and Systems Manager position.  This position oversees the operations and management of the help desk, hardware, and networking in the Department of Pathology.  It manages a complex variety of hardware requirements and recommendations from the enterprise and laboratory vendors.  Maintains oversight of all hardware footprints in existing and new facilities with Pathology services.  Acts as a senior consultant to managed staff, providing guidance on prioritization of projects and tertiary support for IT incidents as needed. Provide hardware support in the conceptualization, development and implementation of multiple, interlinked systems and programs.  This person is generally responsible for maintaining compliance in device security, network monitoring and PC maintenance including lifecycles.

• Supervise, assign, evaluate, and support the work of assigned staff, including performance management, training, scheduling, and professional development

• Coordinate Pathology IT operations, projects, and priorities to support laboratory, departmental, and enterprise goals

• Recommend and implement IT solutions, equipment configurations, workflows, and process improvements that enhance laboratory operations and support Lean practices

• Participate in quality assurance, regulatory compliance, and continuous improvement initiatives for laboratory and Pathology IT systems

• Support the selection, evaluation, implementation, and ongoing support of laboratory analyzers, instruments, devices, applications, and related IT infrastructure

• Review vendor device and instrument specifications to ensure compatibility with enterprise networking, application, security, and operational requirements

• Lead or support major incident response, operational issue resolution, application coordination, and on-call coverage for team responsibilities

• Maintain operational resources, including hardware, networking supplies, cabling, consumables, software/application packages, and related inventory

• Collaborate with directors and leadership on budget planning, staffing projections, resource needs, and project prioritization

• Represent the division in departmental, enterprise, regional, and policy planning meetings with faculty, medical staff, leadership, vendors, and IT partners

• Ensure compliance with institutional policies, equal opportunity employment practices, employee safety programs, and applicable regulatory and licensing requirements

• Administer and support Pathology ServiceNow workflows, service requests, and related operational processes

In order to be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.

• Excellent troubleshooting and communication skills

• Bachelor's degree or equivalent or equivalent combination of education, certification, and experience

• 7 or more years job experience in a large hospital system

• Progressive experience supporting IT systems, laboratory systems, clinical applications, or healthcare technology operations. 

• Experience supervising, training, or leading technical or operational staff

• Ability to work collaboratively with technical teams, clinical staff, faculty, vendors, and leadership

• Experience in Pathology, laboratory medicine, or clinical informatics

• Familiarity with Lean principles, continuous improvement, or process improvement methodologies

• Experience with ServiceNow administration or ticketing/workflow platforms

• Experience supporting laboratory instruments, middleware, LIS/LIMS systems, networked devices, or enterprise clinical applications

• Experience with regulatory or accreditation standards such as CAP, CLIA, HIPAA, Joint Commission, or other applicable healthcare requirements

• Prior management experience in an academic medical center, hospital, clinical laboratory, or enterprise IT environment

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This full time, 40 hour position is Exempt and may require additional hours to complete work and/or projects, it is on the day shift and may require rotating weekends, holidays and on-call.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.