Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Our mission is to partner with physicians, nurses, advanced practice professionals, and inter-professional teams to deliver a high-quality, patient- and family-centered experience.

We are seeking a compassionate, motivated, and self-directed Patient Service Intermediate-Template Editor to support operations across our clinics. This role will align with our BASE priorities: Belonging and Inclusion reflected in employee engagement outcomes, timely access to care, safety and high-quality outcomes, and high staff and patient experience, along with effective stewardship of financial resources.

•  Lead the review, approval, and implementation of provider template changes across all Ophthalmology locations, ensuring alignment with Cadence Business Team (CBT) standards, ACOC guidelines, and access optimization goals.
•  Serve as the primary resource for template governance, including template audits, quality control, provider configuration, visit type mapping, and scheduling integrity.
• Partner with physicians, clinic leadership, Ambulatory Care Operations, the Call Center, and CBT to standardize scheduling practices and improve patient access.
• Manage template request workflows, including intake, review, approvals, implementation, and communication of scheduling impacts.
• Identify and escalate template and scheduling issues that affect access, workflow efficiency, organizational policies, or Epic standards.
• Collaborate with clinic teams on exam room allocation and clinic expansion requests.
•  Provide backup support for template editing and scheduling operations as needed.
•  Maintain accurate patient records and ensure compliance with HIPAA and organizational policies.
•  Verify patient demographic, insurance, and appointment information.
•  Support patient access functions, including appointment scheduling, pre-arrival activities, check-in/check-out, telephone triage, and management of work queues/in-baskets.
•  Obtain insurance authorizations and support diagnosis review (ICD-10) and billing-related processes.
•  Serve as a liaison between patients, providers, and staff, communicating appointment updates, instructions, and follow-up needs.
• Provide advanced call center support, including screening, routing, and responding to complex patient inquiries

•  Assist with payment collection, administrative support, training, and other duties as assigned.

   

Graduation from high school or an equivalent combination of education and experience.

Minimum three years of experience in Ophthalmology.

Three or more years of customer service experience within a medical environment

Proficiency in Microsoft Office software, as well as other databases, e-mail, and calendar-keeping software

Experience with MiChart (Cadence and Reporting Workbench), Credentialed Super User desired

Strong interpersonal skills and ability to successfully work with all levels of faculty and staff

Must possess demonstrated ability to take initiative, work independently, prioritize, manage multiple assignments, and follow through on job responsibilities

Demonstrates ability to collaborate with others in a team environment, display leadership through problem solving and the initiative to advance knowledge

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.