To be considered, please submit a resume and a cover letter as a single document. In your cover letter, briefly describe your interest in the role and how your experience aligns with the position.

The Stephen M. Ross School of Business at the University of Michigan is a globally recognized leader in business education, committed to building a better world through business. Through powerful ideas, purpose-driven leaders, and meaningful impact, Ross empowers individuals and organizations to make a positive difference. Our community is guided by core values that emphasize innovation, continuous learning, and excellence. Together, we strive to develop leaders who drive change and create lasting impact across industries and communities. Learn more about Ross here.

The Dean's Office serves as a central hub for academic leadership and administration at the Ross School of Business. It oversees the academic program, supports faculty development, and ensures the quality of education across departments. The office is responsible for strategic planning, resource allocation, and fostering a vibrant academic community. It acts as a liaison between faculty, students, and staff, promoting an environment conducive to learning, research, and innovation.

This Administrative Assistant position provides reception duties and general office assistance to the Dean's Suite. In addition, this position will provide exceptional customer service to faculty, staff, students, alumni, and visitors. 

This position is based in Ann Arbor, MI, and is fully onsite. This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of hire and maintain that authorization throughout employment.

• Reception / Office Management
  • Management of Dean's Suite reception area
  • Receive, sort, and distribute the US, campus, and express mail for the entire Dean's Suite
  • Manage and prioritize work requests
  • Maintain organizational systems for electronic files, paper files, databases, etc.
  • Respond to and follow-up on inquiries from other departments, campus community and the general public in a timely manner
  • Assist with ordering and maintenance of appropriate office and kitchen supplies
  • Place service calls, as necessary, for office equipment and general office maintenance
• Administrative Support
  • Provide support to the Dean's Suite administrative team as well as providing appropriate coverage during absences
  • Assist with verbal and written communications including composing, typing, formatting, editing, proof-reading and revising using correct grammar, punctuation and spelling
  • Prepare monthly p-card reconciliation and/or travel expense reports
  • Work as part of a support staff team to provide exceptional customer service and serve as a resource of information to faculty, staff, students, alumni, and visitors
• Conference Rooms / Meetings / Events
  • Oversee the scheduling and use of up to four conference rooms by monitoring the rooms' calendars
  • Coordinate special room arrangements and equipment needs
  • Place catering orders as needed 
  • Provide troubleshooting assistance with conference room equipment and communicate deficiencies to Ross IT
  • Provide general oversight of conference rooms (e.g. appearance, supply inventory)
• Customer Service 
  • Serve as the central telephone contact for the Dean's Office by triaging calls from faculty, students, parents, staff, alumni, donors, and the public. This requires familiarity with student issues, as well as an up-to-date knowledge of University activities/policies
  • Greet visitors (faculty, students, parents, staff, alumni, donors, and the public), determine needs, and provide directional assistance
  • Assist with special projects and other duties as assigned

• High school diploma or equivalent is required
• 1-3 years previous administrative support experience, preferably in an academic setting

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.