If you are interested in this apprenticeship opportunity in partnership with Apprenti and are applying directly, you will need to register and be screened by the Apprenti Group. Additionally, you will need to apply via careers.umich.edu as well to be considered for this position.

To enter the screening process, please use this link: University of Michigan & Apprenti Application Link, follow the prompts & complete your application & assessment.

• Once registration is complete, please follow the prompts for the assessment.
• This assessment will take approximately 1.5 - 3 hours.
• Please reach out to ekraft@apprenticareers.org with any questions or concerns.

Please note that applying & passing the Apprenti assessment does not guarantee you an interview with Apprenti or the University of Michigan. There are a limited number of interview slots available, and we will prioritize candidates based on the order in which we receive applications.

A cover letter and resume are required. The cover letter must be on page one of your resume and should:

1. Specifically, outline the reasons for your interest in the position
2. Outline your particular experience that directly relates to this position

The salary for this opportunity will be $40,000, which will increase to $42,500 upon completion of training and certifications, and after 6 months of successful on-the-job training and work.

Please Note: This position has an anticipated start date of August 3, 2026.

Schedule: Monday-Friday 8 am-5 pm

The College of Literature, Science, and the Arts (LSA) Technology Services organization wants you to join our Support Services organization. Support Services is a part of LSA Technology Services. We primarily work in person at UofM's Ann Arbor Campus. We aim to provide delightful customer experiences with every customer interaction while resolving technical support requests and incidents. We are a customer service organization committed to providing exceptional technology support experiences. Join our team, and you will be a member of the largest college within the University of Michigan, engaging with the Leaders and Best in research and education!

• Provide delightful customer service to faculty, staff, and students
• Troubleshoot, evaluate, and solve technology requests and incidents
• Support requests by phone, chat, walk-in, and email
• Circulate loaner audio-visual and computing equipment
• Modify support articles to maintain our internal knowledge base

• An associate's degree in a related field or equivalent combination of education, certification, and experience
• One or more years of customer service or technical support experience
• One or more years' worth of experience in the usage and troubleshooting of computer environments

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:

• Generous time off and parental leave
• Options available for a remote work schedule
• Many choices for comprehensive health insurance
• Dental, vision, and life insurance
• Flexible spending accounts for healthcare and dependent care expenses
• Paid professional development opportunities

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

As one of the world's great liberal arts and sciences colleges, LSA pushes the boundaries of what is understood about the human experience and the natural world, and we foster the next generation of rigorous and empathetic thinkers, creators, and contributors to the state of Michigan, the nation, and the world.

To learn more about LSA's Mission, Vision and Values, please visit lsa.umich.edu/strategicvision.

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.