Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Michigan Medicine Operating Room (OR) and Post Anesthesia Care Unit (PACU) employees are committed to contributing to an exceptional experience for each patient and family. Ensuring a patient and family centered experience is a priority in the care of our patients. The individual chosen for this position will be responsible for meeting the highest standards of customer service including exhibiting a professional and positive image when interacting with patients, faculty and staff. This clerical position is a Rotator which covers one 8 and two 12-hour shifts covering the Pavilion/UH/CVC Surgery Reception, Preop, and PACU. Based on interest and need, other desks may be included.

• Warmly meet and greet all patients and families while demonstrating service excellence during these important interactions on the patients? day of surgery 
• Exhibit courtesy, exemplary customer service, and professionalism always when interacting in person or fielding and routing phone calls and other communications for patients, families, faculty, staff and all
• Act as patient and family advocate; contacting clinicians and others as appropriate to improve the experience 
• Provide wayfinding, resources (security, social work, maps), and comfort to family members and other guests
• Escort patients/family members to Pre-Operative/Recovery Areas, Surgical Short Stay, consultation rooms and other areas as appropriate
• Use software programs and other resources to confirm that patients flow through the system in a timely and well-documented manner 
• Provide clerical support when needed; participate in other duties or projects as assigned
• Identify process improvement opportunities, implement improvements and/or work with teams to implement larger initiatives 
• Communicate, troubleshoot, and escalate concerns and issues
• Adhere to high standards of teamwork by demonstrating adaptability, flexibility, courtesy, and respect; consistently sharing information and resources with others
• Assist management in the training of new team members and volunteers (including providing timely feedback) and assist in the maintenance of accurate, up-to-date training documentation and checklists
• Work as a team member to ensure consistency and efficiency 
• Cultivate an atmosphere of respect, courtesy, and teamwork in speech, manner, and tone
• Learn and utilize High Reliability Skills and participate in Diversity, Equity, and Inclusion work
   

• High school diploma or equivalent combination of education and experience 

   

• Excellent organizational, analytical and communication skills
• Good investigative skills and strong attention to detail
• Demonstrate effective problem- solving skills
• Self-directed and motivated
• Prioritizes work and manages time
• Demonstrated ability to communicate and collaborate effectively with members of the healthcare team
• Ability to sit for long periods of time
• Work well with minimal supervision
• Excellent attendance record
• 1 year of customer service experience
• Knowledge of hospital and surgical environment
• Knowledge of scheduling in MiChart (EPIC)
• Bachelor's Degree or comparable combination of experience and education

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Full time, 40hrs:  8 and 12hr shifts.

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.