Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components: patient care, education and research that together enhance our contribution to society.

The primary role/function of this position will be to provide system administration and technical support as the subject matter expert for facilities applications and their complex IT infrastructure. Including:

• Conduct business and system process analysis, developing creative solutions to complex problems. 
• Liaison between Facilities and IT/vendors in support of implementations.
• Oversight and maintenance of system documentation templates and requirements.
• Focus on safety, reliability, and process improvement in all manners of work and interactions.

• Application administration and technical support as a subject matter expert.
• Raise or track issues, lead resolutions, identify root cause or lessons learned, document, and propose improvements. 
• Resolve support tickets and vulnerability remediation. 
• Analyze various options to balance requirements, risks, and cost. 
• Plan, lead, and execute application upgrades and implementations.
• Monitor and troubleshoot application performance and availability. 
• Participate in a one-week on-call rotation and assist team members with technical efforts.
• Lead or participate in multiple concurrent projects.

• Support various applications and interfaces. 

• Automate repetitive tasks, create reports and dashboards, and continuously improve our processes. 

• Create, maintain, and review system documentation.

• Cross-train with other team members, learning new skills and providing back-up and workload support when needed.

• Stay current with emerging technology and industry trends. 

• Anticipate business needs and propose solutions.

• Four-year degree, and three years of experience working with complex enterprise IT systems and networks, or a combination of relevant experience.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.

• Experience in independent troubleshooting of applications.

• Proficient in creating and maintaining application infrastructure documentation or standard operating procedures.

• Ability to manage multiple priorities in a fast-paced environment.

• Work remotely and on-site as needed.

• Detail-oriented with a commitment to delivering high-quality work.

• Collaborative team player who can work effectively with diverse groups.

• Experience with Windows Server application management and basic networking.

• Ability to manage, troubleshoot, optimize, and monitor BACnet and BACnet/IP networks

• SQL Database queries, Cybersecurity, Reporting tools (e.g., Tableau, Power BI, SSRS, BIRT), SharePoint, and ServiceNow

• Experience with Siemens Desigo, Kode OS, Niagara, IBM Maximo MAS, Boomi Integration, Kubernetes containerized applications, Copeland TempTrak, or power monitoring systems.

• Familiarity with ITIL practices and hospital facilities operations.

• IT certifications related to network, server, security, Boomi, or IBM Maximo Manage.

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This position is located at 2101 Commonwealth Blvd. Suite B, Ann Arbor, Michigan, 48105; or mobile/remote.

The employee will be able to perform the assigned duties and responsibilities with or without reasonable accommodations: ability to work in a sedentary position for long periods of time, ability to communicate/ exchange information, fine motor coordination/dexterity necessary for keyboarding or typing, and may require reaching, bending, twisting, stooping, moving about, lifting of up to 10 pounds, etc., with or without the use of assistive/adaptive devices.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third-party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.