Maintain accurate patient records and documentation, ensuring compliance with confidentiality and privacy regulations (HIPAA).
Accurately verify patient information, including demographic details, medical history, and insurance coverage.
Serve as the point of contact between patients, healthcare providers, and administrative staff.
Communicate appointment changes, test results, or instructions to patients clearly and promptly.
Assist healthcare providers with administrative tasks such as preparing patient files, documents, and arranging follow-up services.
May collect cash and credit card payments from patients using established guidelines to determine patient pay portion and provide receipt of payment.
Provides customer service to patients by facilitating business processes including appointment scheduling, check-in and check-out, pre-arrival and telephone triage.
Work closely with other healthcare professionals to ensure seamless patient flow and high-quality care.
Receive and assist patients, visitors, and staff in a high-volume clinic that services multiple modalities.
Check in patients for appointments and procedures using the Cadence and OpTime modules in Epic.
Monitor waiting area activity and assure a clean, organized, and safe environment.
Promote personal comfort and convenience of patients and families by routinely checking their needs.
Participate in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty.
Assist patients and visitors with questions on the phone or in person.
Assist call center, referring clinics, and staff with telephone inquiries.
Triage phone calls appropriately if unable to directly assist.
Work with QA/QC staff to resolve scheduling conflicts due to patient safety and scanner compatibility. Accurately transcribe orders for, schedule, and reschedule exams for patients who are unable to be seen.
Provide information regarding hospitals and community services as needed
Process and compile patient paperwork for exams and clinical staff.
Accurately record any phone messages and assure they are forwarded appropriately.
Utilize paging system to contact appropriate staff as required.
Prepare patient itinerary and all other appropriate correspondence.
Demonstrate ability to complete multiple tasks independently.
Identify and track reoccurring operational problems and participate in resolution.
Management of pre-arrival functions to assure all necessary information has been obtained prior to patient appointments.
Communicate with referral coordinator staff to ensure patient waivers are distributed as needed.
Oversee assigned outpatient and inpatient MiChart work queues and dispatch staff as directed.
Accurately and efficiently schedule patient appointments utilizing Cadence and coordinating with inpatient unit and modality technologists.