A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

The College of Pharmacy (COP) Student Success Manager supports students through individualized coaching, early alert outreach, and successful programming. Serving as an initial contact for student concerns, this role develops and monitors successful plans for students in academic difficulty, reviews and tracks student absences, and coordinates referrals and FERPA-compliant documentation. The Manager communicates effectively with faculty and staff while protecting student privacy and serves as the primary supervisor to Student Accessibility and Accommodation Services (SAAS).
 

Additionally, this position leads workshops and peer learning support including study groups, tutoring, and peer programs, maintains engagement with students on leave and evaluates program effectiveness. While this role initially operates as a functional lead, it is designed for growth; the incumbent is expected to take on direct supervisory responsibilities as the department expands.

• Serve as an initial contact for academic, personal, and professional concerns. Develop, monitor, and document success plans for students experiencing academic difficulty.
• Coordinate early academic intervention activities and participate in academic standards review committees, recommending specific actions, interventions, and student advising strategies.
• Act as the primary functional lead for accommodations and the College's liaison to the Student Accessibility and Accommodation Services (SAAS), ensuring the seamless delivery of support across both academic and experiential education.
• Lead the development and execution of workshops and peer learning supports, including the selection and training of student leaders for study groups, tutoring, and peer programs.
• Review and track student absences, manage documentation for students on leave, and evaluate overall program effectiveness.
• Partner with faculty and staff to support student success while protecting privacy and maintaining the integrity of the professional education program.
• Assess the urgency of student issues, provide immediate support, and coordinate referrals to specialized campus resources.
• Provide essential staff support for college-wide events and ceremonies.
• Establish and maintain Standard Operating Procedures (SOPs) for exam coordination and student support workflows.
• Contribute to general office coverage and support as needed to ensure departmental continuity.

• Bachelor's degree in a relevant field.
• 3-5 years of related professional experience, including direct student support (academic coaching/advising, case management, or a similar role).
• Demonstrated ability to provide academic advising services to diverse student populations, including potential majors and minors.
• Ability to analyze, compare, and evaluate various courses of action and make independent decisions on matters of significance within the scope of responsibilities.
• Demonstrated ability to handle sensitive situations with professionalism, empathy, and good judgment, including the ability to de-escalate concerns and maintain appropriate boundaries.
• Experience coordinating and participating in early academic intervention activities and academic standards review committees, including taking or recommending appropriate actions and student interventions.
• Ability to build collaborative working relationships and partner effectively across diverse teams, including students, faculty, and staff.
• Strong written and verbal communication skills, with the ability to communicate complex information clearly and effectively.
• A demonstrated commitment to equity and inclusive student support practices.
• Experience managing confidential information and conducting sensitive conversations.
• Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities independently.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and Google Workspace (Docs, Sheets). 

• MSW degree or equivalent combination of education and experience.
• 5+ years of related experience.
• Demonstrated experience working with student populations.
• Experience with a student information system (e.g., PeopleSoft), especially
  MPathways Student Administration.
• Experience with exam scheduling; experience with specialized testing schedules/alternate testing arrangements; and/or related student support services.
• Knowledge of FERPA and ADA requirements and best practices for
  confidentiality and compliance.
• Experience with early-alert interventions and student success initiatives.
• Experience supervising or leading staff/student employees.
• Strong familiarity with applying policies consistently (FERPA familiarity is strongly preferred).

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

For the first 6-9 months, this position will be fully in person. Thereafter, this will be a hybrid position with a typical minimum of 3 in-person days per week; additional in-person days may be required to support students.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

The University of Michigan is an equal employment opportunity employer.