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Competitive salary available, based on qualifications, experience and education of the selected candidates.

Information and Technology Services (ITS) at the University of Michigan is seeking a Telecommunication Installation Project Senior Manager that will be responsible for coordination and management of all phases of a new construction or major renovation telecommunications complex projects involving 100 or more connections, to ensure user satisfaction, project continuity and internal consistency. Supervise and coordinate professional, technical, and non-technical staff by establishing performance measures, goals, objectives and priorities, providing direction and feedback, and ensuring assigned projects/tasks are completed accurately and by the specified due date.  The job position combines management, sales, technical expertise and financial responsibilities and will report to the Telecom Installation Management Manager.

• Prioritizes, manages, coordinates and implements  multiple  complex projects for all phases/types of new construction or major renovations of communication systems projects involving over 100 connections,  including the execution of the resources for  4-6 major units with multiple departments on the Ann Arbor, Flint, and or Dearborn campuses.
• Designs, analyzes, and recommends solutions that will meet the customer business goals and are cost effective.  This includes:  gathering information for the scope, preparation of  cost and time estimates for installation, bid specifications, implementation,  and operation of information technology equipment and software, timelines,  tracking of milestones, provides status reports, and exchanges of relevant information with stakeholders, sponsors, management and project teams in a timely manner and ensuring user satisfaction, project continuity and timely delivery of services.   Identifies, assesses, and mitigates project risks and manages issues.  
• Manages the triple constraint of scope, schedule, and budget throughout the project lifecycle.   
• Builds and manages relationships with vendors and contractors, to ensure equipment, services procured and installed, meet requirements, and specifications agreed upon and ensuring compliance for licensing, operating, installation and technical performance of communication components or facilities. 
• Articulates and shows the services, values and ethics of the organization. Collaborate with team members, sponsors, and partners across ITS and UM to influence decision-making, project direction, and achieve successful project completion.  Collaborate with all levels of management and staff to provide strategic advice on project planning and execution.   
• Stay current with relevant advances in technologies, trends and new services offered in ITS. Develop and follow best practices and shares knowledge with team members.  Mentor and trains staff.
• Foster mutually beneficial relationships with customers; train and consult on communications services and technologies; and help to facilitate the resolution.

• Bachelor's degree in computer systems, engineering, business or a related field and/or equivalent combination of education, certification and experience.  
• Minimum of 5 years of project management experience to include responsibilities requiring confidentiality, timeliness, customer service, organization, prioritization, troubleshooting, and working independently.
• Experience in the information technology industry demonstrating technical or business expertise, and resolution of complex technical or business issues.  
• Proven ability to lead project teams to meet customer expectations.
• Demonstrated understanding of and skills in client/vendor relationship management, systems analysis, and strategic planning.
• Demonstrated ability to organize and work effectively in a matrix organization with cross-functional project teams and manage multiple projects. 
• Demonstrated proficiency with word processing, spreadsheet, and database applications.  
• Demonstrated effective interpersonal, verbal, written, and presentation communication skills.  
• Demonstrated ability to learn new service technologies quickly and to understand technical information and communicate it to others using clear, concise, and user-friendly language.  
• Demonstrated ability to handle requests for emergency or quick turnaround, coordinate multiple and complex voice, data, video, WiFi, HiCap/Special Circuit projects.
• Demonstrated basic proficiency in reading and understanding AutoCAD drawings.

• Project Management Professional (PMP) Certification

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
• Dental and Vision Insurance
• Parental and Maternity Leave

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

UM- ITS welcomes a healthy applicant pool so we encourage all interested applicants to apply. This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Job openings are posted for at least seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.