A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Provide day-to-day operational oversight of multiple clerical teams within the Radiology Customer Service Center in a 24/7 environment. This role supports departmental operations and staff while working under the direction of the department manager.

• Support daily operations across multiple areas, including the Customer Service Centers in UH, as well as C&W, the reading rooms in various areas of the main campus, and the 1800 area. 
• Serve as a point of contact for operational needs, including after-hours and weekend support as needed.
• Provide guidance, coaching, and support for staff development and performance. 
• Monitor attendance and overtime to maintain appropriate staffing levels. 
• Manage HR related responsibilities, including hiring, onboarding, medical leave coordination, and employee discipline, up to and including termination. 
• Conduct performance evaluations. 
• Maintain and update job descriptions, policies, procedures, and resource materials.
• Support implementation of system updates, workflow changes, and departmental initiatives. 
• Facilitate and coordinate changes that impact clerical operations. 
• Manage and respond to and resolve complaints, grievances, and inquiries from patients, staff, and the public. 
• Submit and follow up on requests for equipment repair and facility-related issues. 
• Collaborate with departmental leadership and other teams to support efficient operations. 
• Prepare reports and provide information as requested. 

• Associate's degree in a related health science or an equivalent combination of education and experience is necessary. 

   

• Reasonable relevant clinical experience is necessary.

   

• Ability to prioritize tasks, manage multiple responsibilities, and work independently. 
• Strong written and verbal communication skills. 
• Strong organizational and problem-solving abilities. 
• Proficiency in standard office software and systems. 
• Demonstrated commitment to customer service. 
• Reliable attendance and flexibility to support a 24/7 operation as needed.
• Participate in on-call coverage, including responding to operational needs after hours and on weekends. 

• Bachelor's Degree preferred.
• Experience in Radiology and/or University of Michigan Health Systems is preferred. 
• Experience with MiChart (Radiant), Medicom, and Sectra is preferred.
• Previous supervision or leadership experience is preferred.
• Knowledge of One Note and SharePoint is preferred.   

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Day shift hours. 40 hrs. 

UH

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.