To provide clinical assistance and support to nursing and medical staff. To provide clerical assistance and support to maintain smooth clinic/office functioning.

Organizational Relationship:

• Directly responsible to Medical Assistant Resource Pool (MARP) Manager (MARP Float Pool). 
• Assigned to a clinical area by the Medical Assistant Resource Pool (MARP) Manager (MARP Float Pool) who has overall scheduling responsibility for the employee.
• Functional supervision for daily clinic responsibilities, patient care, guidance and instruction is the responsibility of the clinic or worksite manager or designate.

**This position involves travel to various locations within Ambulatory Care - Ann Arbor and the surrounding communities including but not limited to locations in  Howell, Brighton, Ypsilanti, Canton, Livonia, Saline, and Chelsea.

Patient Care:

• Provide Clinical assistance by taking vital signs determining symptoms and reason for visit, collect and prepare specimens and assist patients.
• Perform standard medical laboratory test such as urinalysis
• Ensure efficient patient flow and provide patient call back services per clinic routine.
• Prepare patient record for care provider, including obtaining reports of diagnostic testing per clinic routine.
• Prepare patient rooms for procedures by setting up all instruments/supplies; clean examination rooms between patients.
• Contribute to patient care by assisting providers and other staff as needed with direct patient care activities per clinic routine.
• Administer treatments as ordered and assist with diagnostic procedures
• May administer injections such as immunizations after successful completion of certification program and testing.
• Provide patient instruction as needed per clinic guidelines.
• Demonstrate safe body mechanics in assisting patients.
• Maintain confidentiality of patient information in written, electronic or unwritten form according to clinic and University policies.
• Demonstrates knowledge of fire/safety and infections control policies and procedures.

Office/Clinic operations: per clinic/office routines

• Operate and monitor patient care equipment, set up instrument/supplies in examination rooms
• Maintain stock levels and order supplies as needed
• Maintain a safe, clean, and neat work environment in accordance with regulatory agency compliance
• Maintain patient files and records.

Communication:

• Utilize positive guest relations practices and Patient and Families First attitude in all communications.
• Utilize positive guest relations and demonstrate collegiality and respect in all interactions with peers, coworkers and managers.
• Initiate patient correspondence to convey test results and monitor past patient visits per clinic/office routine
• Complete insurance forms and initiate other patient correspondence per clinic/office routine.
• Report incidents, problems, and concerns in a timely fashion using the appropriate communication channels.

Education:

• Assist in orienting new staff as assigned.
• Provide instruction to others, including procedures and equipment training.
• Actively seek learning opportunities to expand and enhance knowledge and skill level

• High school diploma or GED.
• Graduation from a medical assistant program or an equivalent combination of education and
  experience (3 - 4 years)
• Knowledge of basic medical terminology.
• Experience in panel management including provider registry data and exception reports

• Additional formal education in a healthcare field.
• Certification as a Medical Assistant.

• Current BLS certified through American Heart Association (AHA).  Click here for certification process.

   

• Excellent written and verbal skills
• Exemplary work history and references
• Exceptional interpersonal skills and ability to work well within a team setting.
• Ability to Communicate effectively.
• Demonstrated active listening, written, verbal and information technology skills.
• Some college experience and float experience.
• Completion of state certification examination for Medical Assistants.
• Experience working within a large, complex health care setting.  
• Familiarity with UMHS electronic medical record systems.
• Knowledge of University policies and procedures.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This position is a 40 hour/week, variable hours between7:00am - 6:00pm, Monday-Friday

       Expectations:

•  Attendance and completion of Allied Health Orientation (AHO) which is a two-week mandatory Allied Health Orientation training.
• Following completion of the AHO staff can expect the following regarding schedules:   The Ambulatory Care - Medical Assistant Resource Pool (MARP) also known as the MARP Float Pool is available to cover staffing coverage requests from Ambulatory Care clinics Monday - Friday from 7:00 am to 6:00 pm for an eight-hour workday with either a 30- minute or 60-minute unpaid lunch break.  
•  It is expected all staff members are available to work staffing hours between 7:00 am and 6:00 pm as scheduled. Work hours flexibility should be expected as scheduled work hours can flex from day to day.

NOTE: Scheduled hours are determined by Ambulatory Care clinic coverage requests. Work locations and hours can change day to day depending on the needs of medical assistant coverage requests to fill staffing gaps throughout Michigan Medicine Ambulatory Care   clinics.
 

This position is covered under the collective bargaining agreement between the U-M and the United Michigan Medicine Allied Professionals (UMMAP), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.