Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

To provide general office and call center support services to an outpatient clinical practice; schedule and coordinate appointments in MiChart. Check in, check out, and telephones. Complete financial documents and collect cash/credit card payments from patients using established guidelines. Determine the necessity within established guidelines for immediate attention for patient conditions of an emergent nature.

Work with patients/families, physicians and staff to facilitate referral requests and the scheduling of specialty services. Handle incoming phone calls and walk-ins regarding inquiries about an appointment, referrals, prior authorizations and Michigan Medicine services.

• Graduation from high school or an equivalent combination of education and experience

   

   

• 1 year of customer service experience
• Michart (EPIC) experience.
• Great Customer Serve skills.
• The ability to provlem solve in a calm and professional manner.
• Considerable knowledge of front end operations, cash collections and third party reimbursement policies and procedures.
• Knowledgeable with the various types of insurances.
• Understanding of a Primary Care Office.
• Ability to understand medical terminology and ICD-9 coding. 
• Position requires individual to be flexible and must exhibit a professional and positive image when interacting with patients, faculty and staff.

• Knowledge of Michigan Medicine Health Systems Policies and Procedures.

   

• Recent experience in an outpatient setting.
• Strong interpersonal and organizational skills.
• Must be organized, a self-starter and motivated with strong problem solving skills.
• Must be able to work well in a team setting, demonstrate excellent customer service and communication skills, and the ability to work well with others.
• Ability to explain coverage and co-pays to patients.

• Good Attendance. 

   

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This is a health care environment. Must be flexible and available to work full-time Monday-Friday and rotating Saturdays. Hours will vary 7:00am-7:00pm working 8-hour shifts and Saturday 8:00am-12:00pm working 4-hour shift.

University of Michigan Health System- Taubman General Medicine 3rd floor, reception B

1500 E. Medical Center Drive

Ann Arbor, MI  48109

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.