The University of Michigan Shared Services Center (U-M SSC) is a customer service organization dedicated to delivering user-friendly and cost-effective administrative services to the university community. The SSC offers key financial and human resource transaction services to customers.

Reporting to the Employment Services Supervisor, each Intermediate Associate processes employment onboarding transactions for regular staff and temporary staff positions for the Ann Arbor campus. You will work with fellow Employment Processors, unit customers across campus, and Employment Clerks located at the I-9 Regional Centers.

Work Schedule

Please note that you will be working remotely. Going forward, the position may be up to 95% remote, and you should live within a reasonable commuting distance from Ann Arbor. 

• Handle a high volume of tickets using a case management tool to open, document, process, and resolve tickets
• Provide background check support for U-M programs, including Children on Campus
• Access records in multiple systems by toggling between multiple screens to resolve cases promptly and efficiently
• Manage job openings and HR job data in U-M software
• Communicate via both email and phone to collect additional information and provide updates on ticket status
• Provide Applicant Management System support to university units and departments while ensuring alignment with university procedures, multiple union bargaining agreements, and ADA guidelines
• Assist with I-9 processing tickets as needed, including answering customer inquiries and locating missing start dates.

• High School diploma or equivalent
• 1+ years of experience providing Customer Service
• Intermediate level proficiency with data entry and computer skills 
• 1+ years of experience with business software solutions

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.