Provide a cover letter and resume addressing your interest in this position and outlining your relevant skills and experience. 

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.

The Department of Psychology Student Academic Affairs Office is currently seeking a Student Administrative Assistant to function as a member of a cross-trained team providing undergraduate and graduate student services. This position is ideal for applicants who are interested in an entry-level student services position that provides exposure to a variety of administrative topics within higher education. A person who excels in this role will be given the opportunity to work on special projects for the Student Academic Affairs Director and the Undergraduate Program Manager, and may be invited to take on additional responsibilities in the area of undergraduate advising. Join our friendly, energetic, customer service-oriented team and you can enjoy perks like department swag, staff social events during work hours, and Lunch & Learn professional development sessions.

The Department of Psychology is consistently ranked as a top department in the nation because of the excellence of our faculty, students and programs. Our faculty are recognized nationally and internationally for their contributions to the creation of new scientific knowledge in psychology.  Our undergraduate and graduate programs are recognized for pioneering contributions in classroom and research education, as well as innovative experiential learning. The department has been recognized for decades as one of the most distinguished and productive departments of psychology in the world.

50% Front desk and reception: Serve as the receptionist for the Department of Psychology Student Academic Affairs Office. Provide high quality customer service by responding to inquiries from students, faculty, staff and the public in a prompt and friendly manner by assessing their needs and providing correct information or referrals. Perform a full range of general office administrative work, including ordering office supplies.  Coordinate student employee schedule and projects.  Maintain all office common areas, including the front-office, conference room, and storage areas. Serves on the Building Incident Response Team (BIRT) and helps communicate emergency procedures to the department.  

30% Student administration: Process student declarations of Psychology and BCN majors. Monitor waitlists and issue course overrides to students. Create semester course charts. Maintain a transfer credit database. Coordinate the course evaluation process, including working with instructors to order evaluations and compiling data for departmental use. Use MailChimp to create and distribute undergraduate newsletters several times each week. Collect, store, and maintain syllabi database.  Upload graduate student documents.  Update large awards database annually. Assist other staff with additional projects as required.  

10% Subject Pool and experiential learning: Provide back-up support for the Introductory Psychology Subject Pool and experiential learning courses through answering emails, approving studies, maintaining Sona accounts, and transportation orientations; assist with course promotion to maintain enrollment; website updates; monitor usage of service learning vehicles.  

10% Event planning: Assist with the planning and preparation of departmental events, including space reservations, ordering food, and advertising.  Events include graduation, ice cream socials, graduate student orientation, and more.  

High school diploma or associate's degree. Demonstrated customer service and administrative skills. Strong interpersonal, oral and written communication skills. Ability to work in a high-stress environment with periods of extremely heavy inquiry and visitor volume during the academic year. Sound judgment and initiative are critical. Must be able to set priorities, work independently, and meet deadlines. Proficient in Microsoft Office software. Must have valid driver's license - will be required to drive university vehicles short distances (less than 5 miles) on occasion. 

A Bachelor's degree in Education, Psychology or a similar social science. Two or more years of experience working directly with students. Ability to adapt to an ambiguous and high pressure work environment that requires attention to detail, problem-solving and decision-making skills, and an excellent interpersonal manner. Proficient in standard computing software, including Microsoft Office, and able to adapt to specialized software. Familiarity with LS&A, Rackham and University student administration procedures and policies. Experience with M-Pathways and Business Objects Student Data modules.

In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off, including vacation time, sick time, holiday and season days
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverageFlexible spending accounts for healthcare and dependent care expenses

In addition, LSA offers:

• Strong commitment to work/life balance
• Flexible work arrangements with respect to campus stakeholder needs
• Enhanced tuition support programs for LSA courses

Being part of something greater, of serving a larger mission of discovery and care that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This position will work during office hours of 8 AM to 4:30 PM. As this is a front desk/reception position, it is expected that this person will work in person 4-5 days a week, with the possibility for occasional remote work.

The salary range for this position is $37,000 to $46,300. A higher salary may be possible for a well-qualified applicant and in conjunction with equity within the Department of Psychology and LSA.

The College of Literature, Science, and the Arts seeks to recruit and retain a diverse workforce as a reflection of our commitments to serve the diverse people of Michigan, fulfill the College's Guiding Principles, and sustain the excellence of LSA.

To learn more about LSA's Strategic Vision, visit lsa.umich.edu/strategicvision 
 

This position is included in the bargaining unit represented by the University Staff United (USU), which represents bargaining unit members in all matters with respect to wages, benefits, hours and other terms and conditions of employment.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.