A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Customer Service/Patient Support

 Maintain accurate patient records and documentation, ensuring compliance with confidentiality and privacy regulations (HIPAA). Accurately verify patient information, including demographic details, medical history, and insurance coverage.  Provides customer service to patients by facilitating business processes including appointment scheduling, check-in and check-out, pre-arrival and telephone triage.  Communicate appointment changes, test results, or instructions to patients clearly and promptly. May collect cash and credit card payments from patients using established guidelines to determine patient pay portion and provide receipt of payment. 

Clinic/Team Support

 Serve as the point of contact between patients, healthcare providers, and administrative staff. Assist healthcare providers with administrative tasks such as preparing patient files, documents, and arranging follow-up services.  Work closely with other healthcare professionals to ensure seamless patient flow and high-quality care. 

Additional Duties as assigned

• High school diploma or equivalent.
• 1 year of customer service experience.
• Ability to multitask in a fast-paced clinical environment.
• Ability to communicate with diverse populations.
• Understanding of insurance copayment information.
• Ability to maintain patient confidentiality.
• Strong oral and written communication skills.
• Excellent organizational skills and attention to detail.
• Reliable attendance.
• Demonstrated enthusiasm, dependability, initiative, and prioritization skills.
• Professional and positive demeanor. 

Being part of something greater, of serving a larger mission of discovery and care, that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.

The School of Dentistry is consistently ranked as the #1 dental school in the United States and the world. We embrace diversity in many forms and champion diversity of thought and culture. Our Mission, core values, and additional information about our school can be found on our website. The University of Michigan also offers comprehensive benefits to help you stay well and to support you as you plan for a secure future. Benefits include:

• Generous paid time off for vacations, holidays, sick time, season days, and paid parental leave.
• A retirement plan that provides two-for-one matching contributions after the first year of employment.
• Many choices for comprehensive health insurance.
• Life insurance.
• Flexible spending accounts for healthcare and dependent care expenses.
• Work-life programs to strengthen a workplace culture that supports personal and family life, including child care, elder care, lactation resources, and mental and emotional health services.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

School of Dentistry 1011 North University Ave Ann Arbor, MI 48109

This is a 1.5 year term-limited position with a 50% FTE/20 hours per week prorated job posting.  The prorated 50% FTE posting range is $21,528-$31,231.20

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.