A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

The Collaborative Quality Initiatives Operations team is seeking a positive, highly motivated candidate who possesses the skills described below to support the Blue Cross Blue Shield of Michigan (BCBSM) sponsored Collaborative Quality Initiatives (CQIs).  The CQIs are statewide quality improvement programs whose goals are to improve quality, safety, and clinical outcomes for healthcare procedures and medical conditions across the state of Michigan (Michigan Collaborative Quality Initiatives).

The University of Michigan is home to the coordinating centers for 19 of the current CQIs. A central CQI administration team based in the Michigan Medicine Quality Department supports the work of the CQIs. This position is fully funded by the BCBSM Value Partnerships initiative. 

The Data, Strategy, and Culture Manager, in partnership with the CQI Portfolio Director and the CQIO leadership team, will lead the development, implementation, and ongoing assessment of CQIO activities related to CQI data strategy, communications, strategic initiatives, and culture building, while providing oversight of team members supporting these functions.

25%      CQI Operations Management

• In a dyad partnership with the CQI Portfolio Finance and Operations Manager, manage the day-to-day operations of the CQI Operations (CQIO) team
• Management of CQIO staff, including, but not limited to, project managers, administrative staff, and the CQIO Communications Manager. 
• Responsible for all HR aspects of staff management including hiring, promotion, salary changes, performance coaching, disciplinary actions, training, and development. 
• Responsible for delegation of work and direction of workload/deadlines.
• Develop and manage detailed work plans, schedules, project estimates, resource plans, and progress reports, including the implementation of both long- and short-range goals and objectives. 
• Lead special projects and/or development of new initiatives; identify appropriate team members and resources to complete said project/initiative 
• Proactively identify areas for improvement and lead cross-functional special projects and/or develop of new initiatives; identify appropriate cross-organizational team members and resources to complete said project/initiative
• Analyze, compare, and evaluate various courses of action and have the authority to make independent decisions on matters of significance within the scope of responsibilities
• Lead the development and submission of multiple deliverables for BCBSM including but not limited to, requests for information, meeting summaries, statements of work, and annual and mid-year progress reports
• Plan and lead regular team meetings
• Present on ongoing projects and deliverables regularly to internal and external audiences
• Provide support for core administrative functions, including coordination, documentation, and operational processes to ensure efficient team operations and effective implementation of work activities.
• Oversee the work of the CQIO communications team and ensure special request deadlines and deliverables are met in alignment with the CQIO statement of work.

25%     Portfolio Leadership

• Coordinate and serve as lead facilitator for key CQI portfolio meetings, ensuring agendas are structured, goals are clear, and discussions remain focused and productive.
• Promote standardization of processes, tools, and reporting across CQIs to improve efficiency, clarity, and consistency.
• Identify opportunities for operational improvement and work collaboratively to implement solutions.
• Provide ongoing portfolio-level support to align initiatives with broader strategic priorities.
• In partnership with the CQIO leadership team, manage organizational changes in response to coordinating center performance, departures, budget austerity, or other changes within the portfolio (e.g., reorganization of coordinating centers, mergers of coordinating centers, closures and changes in leadership).
• Continuous monitoring of portfolio-wide needs, specifically seeking opportunities for operational efficiency, effectiveness, and economies of scale to achieve savings. Where applicable, transition services from decentralized to centralized shared services models without a loss in productivity or quality of deliverables.
• Partner with Michigan Medicine leadership to manage operational change

• In collaboration with the CQI Operations (CQIO) leadership team, serve as a point of contact for CQI work and troubleshooting related to departments including Compliance, Legal, Procurement, IT, Data Security, Tech Transfer, ORSP, UM Audit, Faculty Affairs, Finance, Regulatory Affairs, etc. 

45%     CQI Portfolio Support  

Culture
In partnership with the CQI Portfolio Director and the CQI Operations leadership team, design, develop, implement, and evaluate programs and initiatives for portfolio culture building, professional development, and opportunities for learning and growth across the CQI Portfolio:

• In partnership with the CQIO team and members of the CQI portfolio, identify cultural improvement and alignment opportunities and develop and implement culture building initiatives
• In partnership with the CQIO team and members of the CQI portfolio organize and lead culture-building activities such as the CQI Leadership Development Program, the CQI Brown Bag Conversations series, an annual ?all-hands? meeting, and other activities
• Develop and implement a strategic approach to building a culture of collaboration and community across the CQI Portfolio 

Strategy

In collaboration with the CQI Portfolio Director, the BCBSM Value Partnerships team, the CQIO leadership team, and other key stakeholders:

• Provide strategy implementation support by leading, managing, and executing initiatives that advance the CQI portfolio.

• Contribute to the development, implementation, communication, and evaluation of the CQI Portfolio Strategic Framework.

• Support and coordinate strategic committees that guide and inform portfolio priorities.
• Support execution of cross-portfolio strategic initiatives, including planning, tracking milestones, and monitoring deliverables.

Data

Responsible for providing strategic oversight and direction for the CQI data strategy and CQI Data Hub, ensuring effective planning, implementation, collaboration, and innovation across partners and stakeholders.

• In partnership with the CQIO team and members of the CQI portfolio lead the planning, design, development, implementation, maintenance, and evaluation of the CQI data strategy

• Oversee strategic collaboration, operational management, and coordination of work contracted to the Michigan Data Collaborative and other partners supporting the Data Hub.

• Provide oversight to project managers and business analysts supporting the planning, development, implementation, and ongoing management of the CQI Data Hub.

• Facilitate cross-organizational collaboration and communication with leadership, stakeholders, CQI partners, technology vendors, and data partners.

• Collaborate with senior and operational leadership across statewide partners and stakeholders (e.g., BCBSM, MiHIN, MDHHS).

• Explore and implement strategic innovations to support the continued success and advancement of the CQI Data Hub.

5%          Other duties as assigned.

• Ability to reliably attend virtual meetings.

• Bachelor's degree in a related field or equivalent education and experience
• Three to five years of relevant experience, including at least 2 years of managerial experience including direct employee supervision 
• Two years of project management experience in a healthcare-related field
• Proven ability to work in a fast-changing environment without a clearly defined role
• Strong interpersonal skills including mentoring, collaborating, and team building
• Strong analytical, planning, and organizational skills with an ability to manage competing demands
• Strong knowledge and understanding of business needs with the ability to establish/maintain high level of trust and confidence
• Excellent meeting planning, facilitation, and presentation skills
• Excellent collaboration, interpersonal, meeting facilitation, presentation, written, listening, and verbal communication skills
• Demonstrated ability to adapt to and lead a team through a changing environment 

• Knowledge of health care delivery including patient flow (inpatient, procedural, ambulatory care), health care operations and payment models

• Ability to manage multiple competing priorities

• Ability to travel within the state of Michigan
• Creative approach to problem-solving with the ability to focus on details while maintaining the `big picture? view
• Experience leading healthcare quality improvement initiatives/projects

• Master degree in business, Public Health, Health Administration or related field
• Prior experience working with the BCBSM sponsored CQI program and CQI related contracts
• Knowledge of Michigan Medicine policies/procedures and organizational structure
• Experience planning large cross departmental meetings
• Familiarity with healthcare data exchange and related requirements and regulations
• 5+ years of management or supervision experience
• 5+ years of project/program experience 

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.